The audio, video, photo, and radio features of the Zune are largely unchanged from the first generation--which isn't a bad thing, really. The Zune's music player supports MP3, WMA, protected-WMA (Zune Marketplace only), WMA Lossless, and AAC music file formats. The inclusion of the high-fidelity WMA Lossless music format on a high-capacity player like the 80GB Zune should make more than a few audio purists very pleased, and the continued support for AAC opens the door for iPod converts (although DRM-protected iTunes purchases are still unsupported).
The Zune supports WMV, MPEG-4, and H.264 video formats natively at a DVD-quality 30fps frame rate. Windows Media Center users will be happy to know that the Zune also imports DVR-MS recorded video content. Although the Zune's screen displays at a 320x240 resolution, video files stored on the Zune can be as large as 720x480 and played at full resolution through the composite video output built into the Zune's headphone jack. An optional Zune AV dock can output video using a higher quality component cable. Unlike the iPod, the Zune's built-in video output mirrors its onscreen display, which means that all of the Zune's features (including menus) can display on your TV.
With its support of RBDS (Radio Broadcast Data System) station information, the Zune's FM radio is one of the best available on a handheld device. Depending on the broadcaster, the Zune's FM radio displays station call letters, genre, as well as the currently playing artist and song information. The Zune's radio is dependent on a connected pair of headphones to act as an antenna, however, so don't be surprised if the radio doesn't work while the Zune is connected to an AV dock. Users can switch between European, North American, and Japanese radio bands from the Zune's radio settings menu.
Aside from its wireless-sync capability, the Zune's most intriguing feature is its ability to share music and photos between users. With the latest version of the Zune PC software, the social aspect of recommending music and showing off your music interests can now reach beyond Zune users who are within range of your Wi-Fi antenna. Zune users are now encouraged to set up their Zune Card, giving them an online identity that reveals their listening habits and favorite songs to the world, and opens up the opportunity to discover and recommend new music through interaction with other Zune users. The new Zune Card online community may be a bit much for some people, but plans to integrate the Zune Card for use with larger social networking sites such as Facebook and MySpace may provide an automatic way to update your friends on your musical tastes.
While the Zune is one of the more full-featured MP3 players on the market, there are some competitive features it lacks. If you're looking for a voice recorder, line-input recorder, or FM radio recorder, you'll need to look elsewhere. Without support for Audible audio books or audio file bookmarking, the Zune is probably not our first choice for book lovers. The most shocking feature not found in the latest crop of Zunes is an audio EQ control (see the Performance section below).
Using the Zune also means using the Zune's PC-only software. The Zune software has seen a major overhaul from its days of looking like a hipster-skinned version of Windows Media Player. The new Zune software interface is shockingly clean and bright. New icons lining the bottom edge of the software make playlist creation and content syncing much more intuitive. Fans of Windows Media Player will definitely need some time to adjust to the new file and category organization, but we believe the new system is more intuitive.
As with iTunes, the main benefit of giving the Zune its own dedicated software is the ability to integrate an online music store (Zune Marketplace) alongside the users' own music library. The Zune Marketplace is also seeing a refresh, with added DRM-free download content, more attractive artist pages, better genre-based editorial content, a podcast directory, and more granular subcategories within genres. The Zune Marketplace is still missing the TV and movie content found through competitors such as iTunes, although it does offer music videos. Expect Microsoft to make another big push for its all-you-can-eat Zune Pass music subscription service.
The Achilles' heel of the Zune is its built-in Wi-Fi antenna. As any laptop owner knows, a Wi-Fi antenna sucks a lot of juice and can wreck battery performance. To optimize the Zune's battery life in spite of its Wi-Fi capabilities, Microsoft decided to ditch the built-in audio equalizer found on the first-generation Zune. While one can argue that EQ presets are simply a Band-Aid for poor quality earbuds, there's just no way to feel good about having a perfectly good feature ripped away from a product. Luckily, Microsoft includes a pair of high-quality dynamic driver earphones with the 80GB Zune to maximize the perceived audio quality out of the box. Listening on our full-size Ultrasone HFI-700 headphones, we were more than satisfied with the Zune's fidelity (especially considering its support for WMA Lossless). That said, bass addicts, control freaks, and people with partial hearing loss will certainly be disappointed with the Zune's lack of sound enhancement.
Video performance on the 80GB Zune is quite good. The Zune's 3.2-inch screen is a monster, bested only by the iPod Touch and full-fledged PVPs. The glass-covered 320x240 LCD presents excellent viewing angles, with above-average clarity and color. With the recent addition of podcast support, the 80GB Zune is unquestionably the high-capacity choice for video podcast fans. Support for Windows Media Center DVR content is just icing on the cake.
Unfortunately, the 80 GB Zune's battery life is only average when held up to a high-capacity competitor such as the iPod Classic. With the Wi-Fi feature turned off, Microsoft rates the Zune's battery life at 30 hours for audio, and 4 hours for video. Our CNET Labs found that the Microsoft Zune 80 is realistically capable of 22 hours of audio-only playback with the Wi-Fi feature turned off, or 18.5 hours with the Wi-Fi feature enabled. Compared with the 45 hours of audio-only playback our lab was able to squeeze from Apple's 80GB iPod Classic, the Zune 80's lackluster battery performance is a notable disadvantage. In the context of the first-generation Zune's 13 hours of audio playback, however, the Zune 80's 22 hours is a relative step forward. Our CNET Labs testing concluded that the Zune 80's video playback battery performance nearly matches Microsoft's 4-hour claim. During testing, the Zune 80 managed 3.8 hours of video playback with Wi-Fi off, and 3.7 hours with Wi-Fi active.
We can spend pages listing the Zune's features, but when it comes down to it, Microsoft's biggest achievement will be overcoming the Zune stigma still lingering from last year's debut. With its beautiful screen, podcast integration, revamped interface, and wireless sync, we believe the latest crop of Zunes should finally take hold as a true iPod alternative.