If you have Windows Me, 2000, or XP, or Mac OS 9 or newer, setup is simple: just plug in the USB cable. The drive takes about a minute to set itself up as the next available drive letter. Windows 98 users will have to load the included drivers manually. No Linux drivers are available. The drive came formatted for FAT32, which we changed to NTFS, yielding 18.6GB of usable space (on the 20GB version), and it was able to read and write data at 72Mbps, or about 35 percent slower than the EZ Mini's throughput.
Software for the device is a mixed bag, with utilities for backing up, password-protecting files, taking your Internet Explorer Favorites with you, and editing an Outlook address book. Unfortunately, ExBoot Express can back up only the contents of the system's C: drive, and it merely mirrors the drive's contents without compression or the ability to perform incremental backups. Using ExBoot, the StoreJet was able to back up the 14.7GB of data on our ThinkPad R50 in 40 minutes, 7 seconds.
Transcend StoreJet comes with a two-year warranty, a step down from Apricorn's three years of coverage. The company's Web site has downloads of key files and basic FAQs but lacks any setup tips or an online forum. You can e-mail Transcend's technicians anytime with a question (the company promises next-day response) or call toll-free weekdays from 7 a.m. to 5:30 p.m. PT. Our e-mail was answered in less than two hours, and we waited on the phone a mere two minutes to speak to a customer service representative.