Sygate Personal Firewall Pro 5.0 review: Sygate Personal Firewall Pro 5.0

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4 stars

CNET Editors' Rating

The Good Advanced tools detect Trojan horses, hide your OS and browser, and check DLLs to ensure that they're not malicious code in disguise; issues easy-to-understand pop-up alerts.

The Bad Doesn't preconfigure settings for common apps; telephone support costs $75 per incident; doesn't monitor e-mail for hacker code; dry interface.

The Bottom Line Sygate Personal Firewall Pro's big list of advanced security features makes it suitable for skilled users who don't need Sygate's expensive telephone support.

8.0 Overall

Sygate Personal Firewall Pro not only thwarts malicious users, it also guarantees that malicious code won't masquerade as a trusted application on your PC. Although this $39.95 firewall is easy to use and offers enough settings to keep power users happy, Sygate lacks the features and finesse available in both ZoneAlarm Pro and Tiny Personal Firewall. For the best deal for your money, we recommend the slightly more expensive ZoneAlarm Pro 3.0. Without the benefit of its expensive telephone support, inexperienced users may not be able to use Sygate. Sygate Personal Firewall Pro not only thwarts malicious users, it also guarantees that malicious code won't masquerade as a trusted application on your PC. Although this $39.95 firewall is easy to use and offers enough settings to keep power users happy, Sygate lacks the features and finesse available in both ZoneAlarm Pro and Tiny Personal Firewall. For the best deal for your money, we recommend the slightly more expensive ZoneAlarm Pro 3.0. Without the benefit of its expensive telephone support, inexperienced users may not be able to use Sygate.

No preconfigured app settings
The Sygate installation takes just a few seconds and one reboot, but Sygate doesn't hold your hand the way that Norton Internet Security and ZoneAlarm do. Sygate doesn't include preconfigured rule sets for popular applications, such as Internet Explorer or e-mail clients. Worse, you won't find a single slick-looking slider to set security levels. Instead, Sygate gives you only three choices: Block All, Allow All, or a setting it calls Normal, where you give each application the OK (or not) to connect to the Internet. As long as you don't want to have more specific rules for your apps, you won't need to do anything more. Unfortunately, you will be asked to confirm each program the first time it tries to access the Internet--an annoyance.

Compared to that of the more expressive ZoneAlarm 3.0, Sygate's monitoring display comes up short. It shows only inbound and outbound Internet traffic, plus a real-time list of all blocked intrusions. A right-click on its system tray icon accesses the rest of Sygate's features and tools for quick tweaks.

Clear warnings
Unlike Tiny Firewall's notifications, Sygate's alerts are easy to understand, and the firewall blocks all attempts to enter your system for a default 10 minutes. You can change the default time within the Options menu. Also, Sygate traces incoming intrusions and uses a Whois query to identify the attacker's IP address. With this address in hand, you can theoretically report the abuse back to the attacker's domain. However, many attackers use public routers, so the IP address may not help track down and report attackers.

Further, Sygate lets you block Internet Explorer from use after office hours, restrict an application to connect only to specific IP addresses (the company's intranet, for example), and lock down applications whenever your screensaver is engaged.

Power tools for the security minded
Sygate detects and halts known Trojan horses; authenticates your applications with checksums, a numerical value derived from the bits of each file; and further authenticates each DLL so that hostile code can't masquerade as, say, Outlook Express. Better yet, Sygate can't be terminated by malicious code that tries to shut off the firewall without your knowledge. But Sygate doesn't have it all; it's missing ZoneAlarm's e-mail filtering and Tiny Firewall's sandbox feature, which stops malicious Java and ActiveX scripts.

Free version available
If cash is tight and you're in the market for a solid, basic software firewall, check out Sygate Personal Firewall 5.0, which is free for personal and home use; businesses must pay $19.95. The free firewall omits many of Sygate's advanced features, though. For a complete list of what Personal Firewall lacks, check out the Sygate comparison page.

Hides your ports from malicious users
We tested Sygate with Gibson Research's ShieldsUp and LeakTest. In our test under ShieldsUp, which scans the ports on your PC, the firewall stealthed, or hid, all ports. Sygate also passed Gibson's LeakTest, which tests whether Trojan horses can force data through a firewall.

Sky-high phone support
Unfortunately, Sygate limits its free tech support to e-mail queries, a searchable knowledge base, and a company-monitored message forum. Phone support is available from 8 a.m. to 5 p.m. weekdays (PT), but each incident costs a budget-busting $75.

While Sygate's advanced defenses are among the most sophisticated in the personal firewall world, they still can't go toe-to-toe with ZoneAlarm on ease of use. Only advanced users, willing to go without phone support, will be pleased with this product. But Sygate's impressive firewall is sure to give ZoneAlarm some stiff competition in the future.

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Sygate Personal Firewall Pro 5.0's interface is as plain as dirt and provides attack indications only for the last two minutes of any attack. To see more detail, you must open a separate security log.

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