Norton AntiSpam 2004 review: Norton AntiSpam 2004

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Norton AntiSpam 2004

(Part #: 10099566)
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4 stars

CNET Editors' Rating

The Good Simple installation; integrates easily into mail clients; stops 95 percent of the junk; built-in ad and pop-up blockers; some support for MSN and Yahoo Mail.

The Bad Pricey phone support; so-so e-mail tech support.

The Bottom Line Norton AntiSpam 2004 earns an Editors' Choice for its simplicity, efficiency, and ability to work inside Outlook Express.

8.0 Overall
  • Setup and interface 9.0
  • Features 9.0
  • Service and support 6.0
CNET Editors' Choice Oct '03

Review summary

Though Symantec took a long time to get into the antispam game, the wait was worth it. Norton AntiSpam 2004 is not only one of the simplest antispam utilities to set up and use, it's also one of the best, consistently stopping 95 percent of the junk with almost no mistakes. It's the only app that integrates fully into both Outlook and Outlook Express without any hassles, unlike McAfee's SpamKiller 5.0 . As with McAfee, Symantec's tech support is problematic, but the program works so well, you're not likely to need it. Norton AntiSpam 2004 is our Editors' Choice.

Installing Norton AntiSpam from CD is straightforward. Symantec now requires you to activate Norton AntiSpam by going online and retrieving a key code, ostensibly to protect against installing bootlegged copies of AntiSpam. The process is painless. Once loaded, the next step is to import your address book(s).

AntiSpam 2004 operates more seamlessly than SpamKiller 5.0. For instance, AntiSpam 2004 automatically installs itself inside your e-mail client; you don't have to change server settings or reconfigure your software. And, if you're using multiple identities--for example, if you share your Windows XP computer--Norton installs itself in each identity, something SpamKiller won't do.

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Norton AntiSpam's control panel makes changing filter settings a breeze.

Within your e-mail client, you'll find a new drop-down menu with four simple commands. When you check mail, Norton sorts messages inside your e-mail client and stashes suspected junk in a separate folder with the phrase "[Norton AntiSpam]" inserted in the subject line. When you encounter spam Norton missed, highlight it and select "This is spam" from the drop-down menu; the messages are shuttled into the junk folder and the sender is sent to your Blocked list. When Norton stops something it shouldn't, you follow the same process, but the menu option changes to "This is not spam" and the address is added to your Allowed list. Unlike with SpamKiller, you can process multiple messages at the same time.

Norton AntiSpam 2004 offers few features, but they're essential ones. Like many filters, Norton AntiSpam learns as it goes, automatically scanning outgoing messages to learn what each user considers junk. A handy control panel lets you manually add names to the Allowed or Blocked sender lists, create e-mail filters, or toggle pop-up and ad blocking on or off. You can also set AntiSpam to act as a whitelist that blocks all mail from people not in your address book. Norton filters your MSN mail, provided you use Outlook 2003 to read it, and the fee-based version of Yahoo Mail, as long as you use a POP e-mail client to check it.

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