Nexia Bridge review: Monthly fees make the Nexia Bridge a tough sell

All of the devices that I enrolled with the Nexia Bridge showed up on the first try, and without any confusion. You simply hit the add button on the Bridge, then follow your device's instructions for joining networks. For some Nexia accessories, like the light dimmer I tested, enrollment is as easy as pressing a button. For others, like the Schlage Touchscreen Deadbolt, you'll have to enter a code.

The Nexia Bridge's range can extend as far as 100 feet in every direction, meaning that the total area it can cover is almost 8,000 square feet. I found that I got consistent, reliable results at up to 95 feet away, although this was in an open-floor testing space with very few walls in between the bridge and the device, so don't be surprised if your results aren't quite the same. Still, you can expect to have a great deal of flexibility with device placement, which is especially nice considering that the Nexia Bridge can accommodate as many devices as you can squeeze within its coverage radius. Additionally, Nexia's identical-looking light-dimming modules and appliance-control modules (both sold separately), claim to double as range boosters if placed in between the bridge and another device outside of the normal radius.

Colin West McDonald/CNET

Performance
The Nexia Bridge did a great job on my tests, easily living up to its claims of being able to smarten up the home. Starting with just a few Z-Wave-ready, Nexia-compatible appliances, you'll find a wealth of automation possibilities, and with everything from Schlage locks and cameras to Trane thermostats to light dimmers and motion detectors available, the potential to develop a pretty incredible system is obvious. And, if the thought of connecting your appliances to a wireless network makes you uneasy, you can rest assured that the Bridge uses SSL (Secure Socket Layer) encryption to protect your home, the same encryption used by the banking industry to protect financial transactions.

In my tests, the Bridge never failed to execute an automation as planned. If I wanted the doors to lock, they locked. If I wanted the lights to come on, they came on. If I wanted to receive a text notification, I received one. Everything ran like clockwork, with no hiccups, except for when I tried pushing the boundaries of the Nexia Bridge's considerable range. Even then, the thing did surprisingly well.

Most impressive was the Nexia Web site, which functions as a true home automation power station without feeling overwhelming or difficult to use. More than anything else, the sophistication of the Web site is what makes me feel comfortable saying that $9.99 a month will be worth it for some users, even given that I also liked subscription-free home automation products like the Belkin WeMo system. Nexia had better hope, however, that its subscription-free competitors like Belkin, iSmartAlarm, and others don't start releasing equally impressive sites of their own.

Colin West McDonald/CNET

Maintenance
Maintenance is essentially a nonfactor with the Nexia Bridge. It is, after all, a home automation product, so by definition, you'd expect it to be low-maintenance. Much like your home's router, once you've set it up, you can pretty much ignore it. There may be an occasional firmware update to install, but the Nexia Web site and app will help you take care of these in a matter of minutes, notifying you of the need to update, then letting you do so with just the tap of a button.

As far as the app and Web site go, they're as hands-on as you want them to be. If you constantly want to experiment with your setup, they'll be happy to enable your fiddling. Or, if you have specific functions in mind, and don't ever want to have to think about them again after you've got them going, the app and Web site will be happy to enable you in that direction as well. The app is available as a free download for both iOS and Android users, as well as those using BlackBerry devices. iPad lovers will also be happy to hear that there's a dedicated iPad version of the app, and not just an upscaled iPhone app. Though free to download, the app will only work for paying subscribers. Those curious to see what the Nexia Bridge can do, however, can use the app to test the product's capabilities before buying or subscribing.

Service and support
Nexia offers a two-year limited warranty on the Nexia Bridge, which we find both reassuring and indicative of the confidence Nexia Home Intelligence has in the quality of its product.

In addition to free customer service via e-mail or the phone, Nexia's Web site also offers a complete list of home automation brands and products that are compatible with the Nexia Bridge. This list should give you at least some confidence that your newest upgrade will play well with your system.

Colin West McDonald/CNET

Conclusion
You've got plenty of options for how to automate your home, and for its impressive performance and comprehensive web tools, the Nexia Bridge deserves your consideration as the keystone of your system. Still, paying a monthly fee of $9.99 isn't ideal, not to mention the $59.99 you'll pay for the Bridge and the cost of whatever devices you want to add to the network. For many consumers, this will be a deal breaker, especially if they aren't totally sold on home automation to begin with. If this sounds like you, and you'd be more interested in a simpler, less costly entry point to home automation, then take a look at the Belkin WeMo Switch. You can also keep an eye out for the forthcoming Revolv Smart Home hub, which aims to link home automation products using a number of different communication standards. That product launches later this year.

Consumers willing to stomach a monthly fee for comprehensive smart home management should move the Nexia Bridge to the top of their list. Security-minded consumers in particular will enjoy that they can customize their own homemade, Nexia-powered security system for considerably less than they'd spend in the long run using an established home security brand. They may also want to check out the iSmartAlarm, though, as its price, performance, and lack of subscription fees made it one of our top-scoring setups.

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Quick Specifications See All

  • Weight 7 oz
  • Data Link Protocol Fast Ethernet
  • Connectivity Technology wired