McAfee Total Protection 2010 (1 User) review: McAfee Total Protection 2010 (1 User)

CNET Editors' Rating

3.5 stars Very good
  • Overall: 7.9
  • Installation and interface: 9.0
  • Features: 9.0
  • Performance: 7.0
  • Service and support: 4.0

Average User Rating

1 stars 4 user reviews
Review Date:
Updated on:

The Good Two massive steps in the right direction kick off the 2010 version of Total Protection: the new interface and the overhauled performance. This version should go a long way to fixing McAfee's battered reputation.

The Bad It might not be clear enough that running a full scan when installing will significantly speed up later scans. There's not much in the way of easily accessible live support, either, so if something goes wrong, it may take a while to get a human on the phone.

The Bottom Line McAfee Total Protection 2010 hits many of the right notes. It's easy to use and it's effective, but years of below-average releases will likely leave many users unwilling to give it a try.

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Editors' note: Additional information has been added to the support section of the review since it was originally published. However, the final score for McAfee Total Protection 2010 remains unchanged.

McAfee debuts its 2010 product line today, introducing an overhauled interface and new features in a bid to remain competitive. The change to its interface is as dramatic a shift as the one that Avast introduced in its 2010 suites, although McAfee's new veritcal look is drastically different from any major security program currently on the market. Most of the features in McAfee AntiVirus Plus, McAfee Internet Security, and McAfee Total Protection are not new, but the presentation is so radical that the improvements are likely to be glossed over. Older users of McAfee should note that VirusScan Plus has been renamed AntiVirus Plus.

Installation
McAfee 2010 installs smoothly and without hassle. The download itself is a tiny stub installer that grabs the installation files over the Internet when you run it. This year, McAfee's scanning performance has been greatly improved by indexing files and only scanning those that are new or have changed. When you install the program, it will ask you to perform a preliminary scan that could take a long time but will speed up later scans. You can decline the scan at installation, but note that whenever your first scan is initiated, it will take significantly longer than subsequent scans thanks to this file-caching feature.


McAfee 2010 uses what's called a stub installer. The file you download is small, barely a couple of megabytes. When you run it, it connects to McAfee's servers to download and install the full program.

Uninstalling still requires going through either the Windows uninstaller or a third-party uninstaller, as McAfee doesn't provide a tool for removing the program. With smaller programs, that's not such a big deal. In sprawling suites that have deep hooks into your Registry, it's inconsiderate to not offer one.

If you are switching to McAfee from another security vendor, note that it doesn't play nicely with other already-installed security apps and will demand that you remove them before completing its own installation. Somewhat ironically, it does provide you with links to its online uninstallation instructions.

A one-computer license for McAfee AntiVirus Plus 2010 costs $39.99; a three-computer license for McAfee Internet Security 2010 retails for $69.99 but is currently available on McAfee's Web site for $20 off. McAfee Total Protection 2010 costs $79.99 for a three-computer license, but is also discounted currently by $20. With as much competition as there is in the security market these days, it shouldn't be too difficult to find them at least slightly cheaper.

Interface and features
The biggest feature update comes to McAfee's real-time defense engine, called Artemis. These engines are now a commonplace feature in the better antivirus programs. First introduced in late 2008, Artemis is McAfee's blend of blacklists, whitelists, and cloud analysis. In the 2010 versions, McAfee says that it works in conjunction with McAfee SiteAdvisor to scan downloads as they occur. The scans include using real-time URL, IP address, and domain name data to evaluate downloads for threats before they land on your hard drive. However, their efficacy as a separate component of the program is notorious difficult to evaluate.


There's a lot to like about the new interface, most noticeably being the smooth organization of features. Some things should be tweaked, though, including the inability to resize the window and an easier way to return to your previous pane.

This revamped engine allows McAfee's threat ratings to change on the fly, although the procedure has an escape hatch built in so if it falsely flags a site as malicious, the user can override the rating and push through. There is no user override for malicious files. By using McAfee's labs, malware research, e-mail research, and Web research, McAfee has attempted to tie together the connection between Web sites and infections. It's a solid theory, and did prevent us during our tests from visiting known malware sites. The unknown, of course, is how it handles hacked sites that would otherwise be legitimate.

McAfee has also upgraded the home consumer firewall to match the one the company markets to businesses. We haven't had any problems with the default firewall in Windows 7, but for users who feel they need something more strongly tied to their security suite, this can be a comforting option.

As you can tell from the screenshots, the new interface refocuses McAfee's features in a top-down format, which stands out from the typical left-nav and tabs, horizontally oriented design. At the top of the vertical window sits a notification bar, as many other security suites have. McAfee's stands out for not only color-coding what your status is, but also adding in what that means. So the "Your computer is secure" message is bolstered by a secondary one, "No action required." For savvy users this is redundant, but people not necessarily comfortable with extensive security settings tweaks could find it reassuring.

Just below the status bar are supplementary status notifications, color-coded as well for ease of use. Real-time scanning, Updates, Firewall, and Subscription status sit on the left of the interface, while the time of your next scheduled scan and a link to change it reside on the right. Click on any of the four categories and the right pane change to reveal links to drill deeper into your security status. The Real-time scanning link, for example, offers additional links to scan, change your scan settings, or adjust real-time settings. This aspect of the interface is most similar to its competitors, although the big font and simplified terminology are appreciated for streamlining tasks.

Below all the status notifications are the guts of the program. Separated into four categories are Virus and Spyware Protection, Web and E-mail Protection, and Parental Controls (on McAfee Internet Security and Total Protection). Each one opens a small group of links that open further information about your scan settings, firewall and anti-spam controls, network protections, and parent control options.


Linked just below the Status Bar, the Security Report feature provides a roundup of all your security settings and data, including most recent updates, threats detected, and firewall activity.

The interface has two minor drawbacks. One is that the window can't be resized, an obnoxious overconfidence in how McAfee hopes users will want to use it. The other is that sometimes it's a bit hard to retrace your steps when you've gone too far down into the settings. There is a supernavigation link in the top-right corner of the interface that takes you to a text-heavy page with links to all the major subfeatures, but breadcrumbs or some similar way to find your way back to where you were would be appreciated.

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McAfee Total Protection 2010 (1 User)

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