The LG Incite comes packaged with an AC adapter, a USB cable, a stylus, a software CD, and reference material.
As we mentioned, the LG Incite is LG's first U.S. smartphone, and with that comes a whole host of features you won't find in a regular phone. It runs Windows Mobile 6.1, so you get all the typical Windows Mobile features like Microsoft Office Mobile Suite, and support for Microsoft ActiveSync and Microsoft Direct Push technology that lets you sync with your Outlook calendar and e-mail via your office's Exchange server. Other e-mail options include POP3, IMAP, and Web e-mail accounts, all of which can be accessed via Xpress Mail, Windows Mobile's e-mail program. Of course there are plenty of PIM tools as well, like a task manager, a calculator, a stopwatch, a notepad, and more.
We also like that the LG Incite comes with both Wi-Fi and HSDPA support. This lets us have the option to surf within a Wi-Fi network when there isn't a strong cellular signal. The Incite comes with Internet Explorer Mobile, of course, but you also have the option of AT&T's own NetFront browser. There doesn't seem to be too many differences between the two, but we personally prefer Internet Explorer Mobile just because we're more familiar with it; your mileage may vary with this. You won't get Flash support here, but we weren't expecting that anyway. When compared with the Apple iPhone, the browser experience left us wanting, mostly because of the inability to do multitouch gestures like pinching to zoom in and out of a page.
The LG Incite is a quad-band phone with world roaming, a speakerphone, conference calling, text and multimedia messaging, voice dialing, and voice command support. The phone book is limited to available memory, with the SIM card capable of holding an additional 250 contacts. There's room in each entry for multiple numbers, e-mail addresses, instant-messaging handles, birthdays, notes, street addresses, and more. You can also assign a picture and one of four polyphonic ringtones for caller identification. As for Bluetooth, you get all the different profiles here, like a hands-free kit, object exchange, dial-up networking, and stereo Bluetooth. The LG Incite also has A-GPS support, which you can use with AT&T Navigator, AT&T's own voice guided turn-by-turn service.
Since the LG Incite supports AT&T's 3G, it also comes with support for AT&T's array of 3G services. They include AT&T's Cellular Video, which lets you watch streaming video clips from content providers like NBC and CNN, AT&T Video Share, which lets you make one-way video calls to another Video Share-compatible phone, and AT&T Mobile Music. The latter is a gateway to a whole host of music-related services, like Music ID, a song-identification service, Billboard magazine, XM radio, Pandora, and of course, the built-in music player, which happens to be Windows Media Player 10.
Windows Media Player 10 is a first for LG, but it offers the same interface we've seen on other Windows Mobile phones. You get the customizable equalizer, the ability to create and edit playlists, plus you can set it on repeat or shuffle. The Incite supports MP3, +AAC, eAAC+, EAAC+, WMA, and WMV formats for both audio and video playback. You load music onto the phone via the provided USB cable and the included software. As for storage, you do get 256MB of internal storage and additional storage in the form of microSD/SDHC cards. The Incite accepts up to 32GB cards.
Other music-related applications include a FM radio receiver. To use it, you need to attach a headset, as it uses the cord as the antenna.
The Incite comes with a 3-megapixel camera that can take pictures in five resolutions (2,048x1,536, 1,600x1,200, 1,024x768, 640x480, and 320x240). It has three image-quality settings, five white balance presets, and four color effects plus a no effect option; other camera options include a self-timer, the choice of three shutter sounds plus a silent option, zoom, four shot modes (Normal, Continuous, Panorama, and Frame shot), and brightness. There is no flash or autofocus, however. There's also a built-in camcorder, which can record in four resolutions (400x240, 320x240, 176x144, and 128x96) in three different modes (No Limit for however much memory is available, MMS for short video clips, and Video Share Call for live video calls). Other camcorder settings are similar to the ones on the still camera.
Photo quality was quite disappointing for a 3-megapixel camera. Though images seemed clear enough and we liked the camera response time, we weren't pleased with the dull colors and overcast look. We also would've preferred a little less blur.
If you want to add more graphics, sounds, applications, and games to your Incite, you can do so via AT&T's Media Mall application. The Incite comes with BlockBreaker Deluxe, Bubble Breaker, Ms. Pac-Man, Solitaire, Sudoku, Mobile Banking, My-Cast 5 Weather, and a mobile version of People magazine.
We tested the quad-band (GSM 850/900/1800/1900; EDGE/HSDPA) LG Incite in San Francisco using AT&T's service. Overall we were quite impressed with the call quality. We heard our callers loud and clear, as if we were calling from a landline. On their end, callers said the audio was good, too, but they did hear the occasional static and crackling. We also had no problems getting through an airline's voice-automated response system. The speakerphone quality was good, but audio from the speakers was on the tinny and hollow side. We were able to pair the LG Incite with the Plantronics Discovery 925 Bluetooth headset without any issues.
As we mentioned earlier in the Design section, we experienced sluggishness and lag when navigating the phone. Sometimes we would have to wait awhile for a touch to register, and sometimes it would take a few seconds for the accelerometer to kick in and finally rotate the screen. This appears to be common with Windows Mobile phones, but it was still disappointing.
As for speed, we had few problems with downtime. Since it works on both Wi-Fi and HSDPA networks, we can avoid network issues with patchy coverage areas by connecting to our own Wi-Fi network. Download speeds were fast too--we downloaded a 25MB song in about a minute, even on HSDPA. Pages loaded quickly, and we had no problems with streaming video and audio.
Audio quality of the music is decent, but nowhere near MP3 player quality. The speakers lack bass and the audio does sound blown out. We would recommend the use of a headset, and thankfully the Incite offers both a 3.5mm headset jack and stereo Bluetooth.
The LG Incite has a rated battery life of 8.7 hours talk time and 12 days standby time. Our tests revealed a talk time of 9 hours and 2 minutes. According to the FCC, it has a SAR rating of 0.73 watt per kilogram.