We were disappointed with Kaspersky Internet Security 2009. While there are significant improvements to the anti-malicious-software engine in Kaspersky Internet Security 2009--it is faster--we only saw evidence of that during the file scan test. In our application and boot tests, the numbers were actually worse than last year. This highlights our dilemma. The problem is not so much with malicious software detection (it does that very well), but with the execution of the overall program. Our installation process required a few too many reboots, and we also experienced more than the usual system glitches on our Windows XP test machines. The interface is a little clunky, and messages regarding updates and scans are very unclear. Some of the new features didn't seem to be fully developed. For a world-class software vendor, we expect better.
Kaspersky Internet Security 2009 requires Windows XP or Windows Vista. The price, which is about $20 higher than other Internet security suites, does include use on up to three PCs.
Our installation on a Windows XP test machine wasn't neat. First, Kaspersky Internet Security 2009 identified both ZoneAlarm and AVG 8.0 as potential conflicts that needed to be removed--however, only one was currently installed on our machine. Turns out, KIS 2009 read the registry files and found an old installation of AVG 8.0 that had been removed, but not completely uninstalled (that's why products need to be uninstalled completely). Kaspersky technical support, we were told, offers a tool--avg8.zip, which includes KLeaner.exe, that you can download from their site to remove old installations; however, installation of a security application should not be this complicated. Once we removed these, we needed to reboot and restart our installation.
Once the files were loaded, Windows XP asked us whether the Windows Firewall should block Kaspersky. Shouldn't KIS 2009 be accepted by Windows? When we tried to register with the product code--which we copy and pasted--we were unable to do so. We kept getting a message that only manually entered numbers and Latin characters would be accepted. Kaspersky representatives said the latter scenario should not have happened, but it did. Customers who order online will get a file that you can point to during installation. Then, once the program was installed, we had to reboot.
Two reboots of the computer and 20 minutes later, we were up and running. (Note: We also experienced boot lockup problems after our installation and configuration of bothand in KIS 2009. We're willing to attribute this to early code, but even in November we continued to experience minor glitches.)
Should you decide to remove KIS 2009 from your system, there is an All Programs icon to Update, Modify, or Remove the program. However, after uninstalling the program, and rebooting the system, we found more than a few traces of Kaspersky within the system registry--the exact problem we experienced during the installation with residue from another antivirus product lurking within the registry. Representatives of Kaspersky blamed the Microsoft uninstaller for the residue, citing a similar problem with AVG Technologies AVG 8, but Kaspersky didn't offer an explanation why it doesn't provide its own uninstaller such as the one found with Check Point ZoneAlarm products.
The KIS 2009 interface didn't initially win us over. The first thing you'll notice is a scary red alert. That's good because you notice it; it's bad because usually it's flagging not a problem with your machine, but with the program itself. Click the Fix Now and, in most cases, you'll discover that you only need to download the latest updates. This is automated and probably halfway done by the time you realize it. The fact the system is self-updating is clear if you look to the left; there's a percentage indicator showing how the update is progressing.
Messaging for system scans is also confusing. After running a quick scan, we were simply taken back the scan screen, not a results page. Even if there were no results, we expected to see some indication that we had a clean system (most products show a blank results screen). Instead, it appeared as though we hadn't run the Quick Scan (which takes less than 1 minute). In fact, we had run the test several more times before we realized there is a report button. Many of the screens within KIS 2009 have hard-to-see buttons that will reveal details if asked. In this case, however, the button only displayed the times at which the scans ran with no real confirmation that our system was clean. Kaspersky representatives said they'd take our suggestions under review.
Like most Internet security suites today, KIS 2009 includes antivirus, antispyware, a personal firewall, antiphishing, antispam, and even antirootkit protection. The extras set it apart. Unfortunately, not all the extras feel fully baked.