Other phone features include speed dial, smart dialing, voice commands, a proximity sensor, text and multimedia messaging, and support for Verizon's Visual Voice Mail service. Like the other Touch Pro2 models, the Verizon version includes HTC's Straight Talk Technology, which was developed to enhance the sound of the speakerphone (see Performance for more on this) and offer a better conference calling experience. The address book is only limited by the available memory, and each entry can store multiple numbers, home and work addresses, e-mail, birthdays, and more. In addition, the handset now offers Facebook integration so you can link a contact's Facebook profile to their individual card, if you so wish. Also, from a contact page, you can view their status updates, any messages or e-mails you've exchanged with the person, and call history, so you don't have to search through each individual app for that information. It's definitely handy and makes for a smarter contact management system.
The Touch Pro2 offers Bluetooth 2.1 with support for mono and stereo headsets, hands-free kits, object file transfer, dial-up networking, phone book access, and more. In addition to using Verizon's EV-DO Rev. A network, you can also get online with the phone's integrated Wi-Fi and the smartphone comes preloaded with the Opera Mobile Web browser, so you don't have to deal with the more clunky Internet Explorer Mobile.
Unlike Sprint, Verizon doesn't offer many of its services on the Touch Pro2. VZ Navigator (domestic and global) and Family Locator are available as add-ons so you can get voice-guided directions and track your loved ones' whereabouts with the phone's built-in GPS. However, you won't find any of the carrier's entertainment services, like V Cast Video or V Cast Music, supported on the Touch Pro2. This isn't anything new, as Verizon often forgoes the entertainment options on its business devices. Understandable but still, you know what they say about all work and no play.
Fortunately, there are other means of amusement. The smartphone ships with a dedicated YouTube app and Windows Media Player 10 Mobile provides playback of various music and video formats, including AAC, MP3, WAV, WMA, MPEG-4, and WMV. The Touch Pro2 also has a 3.2-megapixel camera with video recording capabilities, but picture quality wasn't all that impressive. Even after messing with the white balance and brightness settings, indoor shots came out somewhat grainy and with an amber tone. Video quality was pretty much what we expected; the picture wasn't the sharpest and it was hard to distinguish objects in dark environments, but otherwise fine for shooting occasional clips, especially if that's all you got. The HTC Touch Pro2 can accept up to 16GB cards through its microSD expansion slot.
We tested the dual-mode HTC Touch Pro2 in San Francisco using Verizon Wireless service and call quality was mixed. On our end, call quality was excellent. We enjoyed rich-sounding audio with very little to no background noise or disruption. We also had no problem using an airline's voice-automated response system and didn't have any dropped calls during our testing period. Unfortunately, friends didn't have quite the same experience. Callers complained about tinny voice quality, which only got worse when we activated the speakerphone. Once again, we had the opposite reaction and was impressed with the clarity and volume of speakerphone calls. We were able to pair the Touch Pro2 with the Logitech Mobile Traveller Bluetooth headset and Motorola S9 Bluetooth Active Headphones.
Armed with a 528MHz Qualcomm MSM7600A processor and about 198MB user storage, the Touch Pro2 was able to keep up with most of our demands throughout our review period. The accelerometer was quick to change screen orientation when we rotated the phone for viewing e-mails, photos, and Web pages. There were occasional moments of sluggishness, such as launching the camera/camcorder and reviewing images, but the delays were minimal, especially compared to previous Windows Mobile devices. From the home screen, there's a pull-down task manager in the upper right-hand corner where you can view running programs and close out of apps to optimize your smartphone's performance.
Using Verizon's EV-DO Rev. A network, CNET's full site loaded onto the Touch Pro2's Opera browser in 45 seconds, while the desktop versions of CNN.com and ESPN.com came up in 40 seconds and 49 seconds, respectively. As a navigation device, the Touch Pro2 delivered with good tracking abilities. We used the device in San Francisco with the Verizon's VZ Navigator app, and on the several occasions we used it, the smartphone was able to find our location within 2 minutes or less. We were also impressed at how much more accurate it was in providing a street address when we used the "Where am I?" feature. Many times, we've had devices be at least a block off when trying to come up with our location, but the Touch Pro2 and VZ Navigator were just one building number off. We also planned a trip from the Golden Gate Bridge to CNET's downtown headquarters. Route calculation was pretty fast and voice directions were clear; that said, we much preferred the map layouts of TeleNav's app, which were simpler and more clear at a glance.
The HTC Touch Pro2 features a 1500mAh lithium ion battery with a rated talk time of 5.3 hours and up to 13.5 days of standby time. In our battery drain tests, we were able to get 7 hours of continuous talk time on a single charge. According to FCC radiation tests, the Touch Pro2 has a digital SAR rating of 1.41 watts per kilogram; the smartphone's Hearing Aid Compatibility rating is M3.