eTrust EZ Antivirus 2005 (6.2) review: eTrust EZ Antivirus 2005 (6.2)

SysMark 2002 Internet-content-creation score Normalized score Percent degradation Average boot time (sec) Scan 1.3GB directory, average scan time (min)
Test system 233 100 n/a 38.9 n/a
Computer Associates EZ Antivirus 2005 233 100 0 47 2.56
McAfee VirusScan 8.0 234 101 n/a 48.38 4.75
F-Secure Anti-Virus 2003 for Windows 218 93 93 63 6.64
Symantec Norton AntiVirus 2004 223 96 4 52.72 3.59
Zone Labs ZoneAlarm with Antivirus 221 99 7 55.6 2.44
Trend Micro PC-cillin Internet Security 2004 227 97 6 45 2.48

To determine whether EZ Antivirus effectively blocks viruses, we gauged its performance in tests conducted by independent antivirus laboratories. In Virus Bulletin's tests with live viruses, EZ Antivirus earned the coveted VB 100 percent rating 70 percent of the time in the last 10 Windows tests--a good showing, certainly, but not on a par with Norton AntiVirus, which earned the title on 10 of its last 10 tests.

Previous versions of EZ Antivirus have also been certified by the independent antivirus testing laboratories at West Coast Checkmark, ICSA Labs, and Checkvir.com.

For more details on how we test antivirus apps, see CNET Labs site.

Like its competitors, Computer Associates provides free e-mail support for its EZ Antivirus 2005 product, but it charges for phone help. In our tests, e-mail queries were answered relatively quickly--typically within 3 hours in an industry where a 24-hour turnaround is standard. The replies were polite and helpful, too. For instance, our problem with the flashing EZ Antivirus icon (in the taskbar tray) was attributed to a temporary problem with the vendor's AutoDownload server. (The problem eventually resolved itself.) Online help is good, too. The Ask Sammy query box lets you type in natural-language questions, such as "What's the Bagle virus?," and get a quick list of knowledge-base documents on a given topic.

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EZ Antivirus 2005's Ask Sammy tool allows you to pose natural-language queries to the vendor's online knowledge base.

Phone support, however, is expensive: $49.95 for one tech issue, $99.95 for three issues, and $149.95 for five. Then again, these rates are comparable to those of Computer Associates' leading antivirus contenders, including McAfee, Symantec, and ZoneAlarm. Trend Micro, which provides a year of free phone support, is the lone exception here.

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