By ranking more than 8 million sites and domains for objectionable content, Blue Coat K9 Web Protection Parental Controls take the guesswork out of visiting unknown Web sites. Settings are easy to configure and administrator passwords prevent older kids from making changes. There are five preset protection levels featuring different combinations of commonly blocked subject categories. We liked blocking Spyware/Malware Sources and Spyware Effects/Privacy Concerns.
eTrust PestPatrol Anti-Spyware detects and removes malware threats in real time. It's particularly effective when teamed with Blue Coat K9 Web Protection Parental Controls. In our tests, PestPatrol and Blue Coat K9 working together prevented us from accessing Whenu.com, a Web site with free software downloads. One caveat: If you disable (or don't install) Blue Coat K9--which eTrust users without kids might be tempted to do--Internet Security Suite won't stop you from installing unsolicited software downloads from Whenu.com and other sites. The PestPatrol feature alone will, however, detect and quarantine suspicious malware immediately after you've installed it. You can see how eTrust PestPatrol Anti-spyware compares with other antispyware apps here.
eTrust Anti-Spam's new antiphishing feature does double duty. In addition to filtering out spam, it applies a simple test to identify potential phishing scams (a warning pops up whenever the e-mail sender displayed is not the same as the one in the e-mail header). This is a good way to stop naÃ¯ve users from getting suckered into linking out to rogue Web sites. Unrelated to security, we really liked the new Email Search plug-in for Outlook and Outlook Express, which outperformed Microsoft's built-in search functions within those apps.
The CA suite also includes a two-way firewall that should be very familiar to longtime ZoneAlarm users. Just as ZoneAlarm Internet Security Suite includes CA eTrust Antivirus, CA eTrust Internet Security Suite R2 includes a rebranded version of ZoneAlarm's award-winning firewall technology.Unfortunately, we found CA's technical support to be substandard for a company of its size and reputation. Online chat is free but not always reliable. For instance, we initiated a chat session on a Friday morning at 9 a.m. PT and waited a half hour before giving up. We had better luck a second time: After a two-minute wait, we were connected to a tech who was fairly knowledgeable about the product. Another free support option is the online query form; however, CA took several days to answer to our test question. Live telephone support from CA is available from 8 a.m. to 6 p.m. ET, seven days a week but prohibitively expensive at $49.95 per incident--much more expensive than Symantec and McAfee, while Trend Micro offers its telephone support for free.