eTrust Anti-Spam's new antiphishing feature does double duty. In addition to filtering out spam, it applies a simple test to identify potential phishing scams (a warning pops up whenever the e-mail sender displayed is not the same as the one in the e-mail header). This is a good way to stop naÃ¯ve users from getting suckered into linking out to rogue Web sites. Unrelated to security, we really liked the new Email Search plug-in for Outlook and Outlook Express, which outperformed Microsoft's built-in search functions within those apps.
The CA suite also includes a two-way firewall that should be very familiar to longtime ZoneAlarm users. Just as ZoneAlarm Internet Security Suite includes CA eTrust Antivirus, CA eTrust Internet Security Suite R2 includes a rebranded version of ZoneAlarm's award-winning firewall technology.Unfortunately, we found CA's technical support to be substandard for a company of its size and reputation. Online chat is free but not always reliable. For instance, we initiated a chat session on a Friday morning at 9 a.m. PT and waited a half hour before giving up. We had better luck a second time: After a two-minute wait, we were connected to a tech who was fairly knowledgeable about the product. Another free support option is the online query form; however, CA took several days to answer to our test question. Live telephone support from CA is available from 8 a.m. to 6 p.m. ET, seven days a week but prohibitively expensive at $49.95 per incident--much more expensive than Symantec and McAfee, while Trend Micro offers its telephone support for free.