Other phone features include a speakerphone, voice-activated dialing, smart dialing, conference calling, speed dial, and text and multimedia messaging. With BlackBerry OS 5.0, text messages now have threaded chat view and RIM has even added emoticons for your use. The Storm 2 also supports Visual Voice Mail, but be aware that this service costs an additional $2.99 per month. The phone book is only limited by the available memory with room in each entry for multiple numbers, e-mail addresses, work and home address, job title, and more. For caller ID purposes, you can attach a contact photo, group ID, or a custom ringtone.
Bluetooth 2.0 is onboard with support for wireless headsets, stereo Bluetooth (A2DP/AVCRP), hands-free kits, phone book access, serial port, and dial-up networking. The latter allows you to use the Storm 2 as a wireless modem for your laptop, but to use the feature, you will need to sign up for Verizon's Mobile Broadband Connect plan, which ranges from $39.99 per month for 250MB of data up to $59.99 for 5GB of data.
The smartphone has GPS/A-GPS and ships with BlackBerry Maps, where you can get maps, text-based turn-by-turn instructions, and search for local businesses. We've always found BlackBerry Maps a little frustrating to use because of the slow map redraws and panning capabilities. BlackBerry OS 5.0 improves the app just a bit, but we much prefer using Verizon's VZ Navigator service, since it also adds real-time voice-guided directions. If you go this route, just be aware that the location-base service costs an additional $9.99 a month.
Like other BlackBerry models, the Storm 2 can sync with your company's BlackBerry Enterprise Server (BES), with support for Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise, to deliver corporate e-mail in real time. For those who work for businesses running BES 5.0, you'll be able to get more e-mail functionality with the Storm 2 and OS 5.0 since you can now manage e-mail folders, access remote file share, forward and view calendar appointments, and more.
With BlackBerry Internet Service, you can also access up to 10 personal/business POP3 or IMAP4 e-mail accounts. There's also an attachment viewer for opening Microsoft Word, Excel, PowerPoint, Corel WordPerfect, PDF, JPEG, GIF, and more. Thankfully, there's more instant-messaging support as well, so in addition to BlackBerry Messenger, there are also preloaded clients IM for Windows Live, Yahoo Messenger, Google Talk, and AIM.
To supplement the attachment viewer, the smartphone ships with DataViz Documents To Go Standard Edition, so you can now edit Word, Excel, and PowerPoint files as well. If you want the ability to create new documents, you will have to upgrade to the Premium Edition, however. Staple personal information management tools, like a Calendar, a task list, a memo pad, a voice recorder, a calculator, will also help keep you on track.
There are also download links for popular social networking sites, such as Facebook, MySpace, and Flickr, through the Application Center on the Storm 2. Bing also comes preloaded by default, though this proved to be more of a hassle than a benefit, which we'll discuss in the Performance section. You can download plenty more apps to the device through the BlackBerry App World. The catalog has a basic, but easy-to-use, interface and features a fairly comprehensive database of applications, which you can view by category, top downloads, or featured items. You can also search by title. You can't save apps to the microSD card, so you'll have to download them to the phone's main memory, but the good news is that RIM has doubled the memory on the Storm 2. The smartphone now offers 256MB Flash memory and 2GB of onboard media memory.
The microSD expansion slot can accept up to 32GB cards, so you can sideload plenty of music and video files onto the BlackBerry Storm 2. The built-in media player supports MP3, WMA, WMA ProPlus, AAC, AAC+, and eAAC+ files, and MPEG4, WMV, and H.264 video clips. There's a search function, playlist creation, shuffle and repeat, and you get a full-screen mode for video playback. You can purchase and download songs over the air through V Cast Music or stream music from various sites. The included software CD also contains a copy of Roxio Easy Media Creator, so you can create MP3s from CDs and add audio tags.
Last but not least, the BlackBerry Storm 2 offers a 3.2-megapixel camera with video-recording capabilities. It also offers a flash, geotagging capabilities, image stabilization, and the standard camera tools, such as white-balance settings, variable resolutions and qualities, and so forth. Picture quality wasn't too bad. Images could have been slightly sharper, but the colors were nice and rich.
We tested the dual-mode (CDMA 800/1900; GSM 850/900/1800/1900) RIM BlackBerry Storm 2 in San Francisco using Verizon Wireless service and call quality was good. The audio and voice quality on our end was very rich and clear with minimal to no background noise. We didn't experience any dropped calls during our testing period, and we had no problem using an airline's voice automated system. Callers didn't enjoy quite the same quality. They said our voice sounded distorted at times, and activating the speakerphone made us sound muffled. On the other hand, we were impressed by how clean and clear speakerphone calls sounded. We paired the Storm 2 with the Logitech Mobile Traveller Bluetooth headset and the Motorola S9 Bluetooth Active Headphones with no problem.
Using Verizon's 3G network, CNET's full site loaded in 53 seconds, while CNN and ESPN's mobile sites came up in 11 seconds and 10 seconds, respectively. Meanwhile, a 2.25MB song from V Cast Music took 24.5 seconds to download. We thought that the BlackBerry browser was slightly faster and easier to navigate than previous versions, but it still needs a lot of work to catch up to the browsers on the iPhone, the Palm Pre, and the HTC Hero.
As far as general performance, the Storm 2 uses the same processor as its predecessor, but with the increased memory and updated software, the smartphone felt snappier. For the most part, the accelerometer was quick to change orientation when we rotated the phone, and we had no problems using applications, with the exception of Bing. Twice during our testing, the Storm 2 shut down and reset itself when we tried to use Bing, but we were informed that the installed app was a beta version and the bugs have since been addressed. Otherwise, we didn't encounter any of the performance issues that doomed the first Storm.
The phone's GPS found our location on BlackBerry Maps and VZ Navigator in less than a minute. We also used the latter to plan our standard testing course from the Golden Gate Bridge to CNET's San Francisco headquarters. The app was quick to calculate a route and we checked the list of turn-by-turn directions and found them to be accurate. Once on the road, it did a good job of tracking our position and provided clear voice-guided directions and showed any traffic incidents along our route. We also purposefully missed a couple of turns to test the route recalculation rate. It was a little slower than we like, chiming in with last-minute instruction right before the turn, but the VZ Navigator always got us back on track.
The RIM BlackBerry Storm 2 features a 1400mAh lithium ion battery and has a rated talk time of 5.5 hours and up to 11.2 days of standby time. The Storm 2 met the rated talk time in battery drain tests.