Apple MobileMe review: Apple MobileMe

 

CNET Editors' Rating

2.5 stars OK
  • Overall: 5.8
  • Installation and interface: 5.0
  • Features: 6.0
  • Service and support: 6.0
Review Date:
Updated on:

The Good MobileMe is built to keep the same data up to date on a Mac, PC, iPhone, and iPod Touch; expands storage from .Mac; interfaces of Me.com are easy to learn and attractive.

The Bad MobileMe's rocky launch made us question its stability; Calendar lacks key features; free or cheaper services can fill the needs of many of MobileMe's features.

The Bottom Line If Apple irons out the kinks, MobileMe could be worthwhile for iLife and iPhone users who want to keep data on their Macs, handset, iPod Touch, as well as Outlook mail and calendars on the same page.

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MobileMe is the successor to .Mac, Apple's subscription service used largely for publishing photo galleries to the Web. Similar to Apple's aim for Time Machine, released with Mac OS X 10.5 (Leopard), to make backing up data less of a chore. MobileMe promises to offer seamless synchronization of files online, on personal computers, and on mobile devices.

MobileMe broadens the scope beyond synchronization by offering features for both Macs and PCs alongside a Web-based dashboard with storage and applications that parallel those on a local desktop. Apple's new service should appeal to Mac addicts who might use a Windows machine at work, but hope to synchronize content among their computers as well as the iPhone or iPod Touch. MobileMe is meant to work with Outlook 2003 or newer, Outlook Express, Windows Mail for Vista, and Windows Contacts.

Me.com provides Apple's browser-based applications: Mail, Contacts, Calendar, Gallery, and iDisk. Logging in will enable access to storage at iDisk, which can be shared with other people. Screen sharing will enable remote control of Leopard systems.

MobileMe costs $99 annually for one user and includes 20GB of storage--double the amount of storage you got with .Mac-- and it has a 200GB monthly data transfer cap. A better deal for a household is the $149 per year Family Pack, whereby each person gets 5GB of e-mail and storage and 50GB of monthly file transfer. An additional 20GB costs $49, and another 40GB costs $99.

Mac users need OS X 10.4.11 Tiger or OS X 10.5 Leopard, with at least Safari 3 or Firefox 2 browsers. Windows users should be running Vista or XP Home or Professional SP2 with at least Safari 3, Firefox 2, or Internet Explorer 7 (which may not be supported fully). Apple recommends Microsoft Outlook 2003 or 2007 for those who want to fully synchronize e-mail.

Setup and interface

During Apple's migration of .Mac users to the new service starting on July 9, accounts were taken temporarily offline. MobileMe was unstable in our tests during the first several days after its launch. We've encountered more reliable beta products. Therefore, we'd recommend letting MobileMe marinate during its 60-day free trial before committing to pay for it.


Apple's MobileMe interface uses Ajax technology for smooth navigation and we like its uncluttered look.

With MobileMe, users of the iPhone and iPod Touch won't have to dock the devices to sync some updates to a Mac. However, initially you'll need to update to the free iTunes 7.7 to sync with an iPhone and iPod Touch. We wished there were a way to avoid this step, because some iPhone users ignore the device's MP3 capabilities and thus shun iTunes. The devices also requires the 2.0 version of the firmware, which cost us $10 for an iPod Touch.

Apple's online instructions for setting up MobileMe on various devices are relatively straightforward, but you may still have to troubleshoot. It took less than a minute to set up our MobileMe e-mail account for the free Windows Live Mail. Unfortunately, we couldn't receive or send any MobileMe e-mail from Outlook after following what seemed like clear, manual instructions from Apple.

Synchronization

MobileMe synchronizes from a Mac's Mail, Address Book, and iCal applications: contacts, calendar appointments, e-mail messages, photos, and browser bookmarks. It's meant to push updates made on hardware up to secure online servers, then back down within seconds to all the enabled devices. You can choose to sync automatically every day, hour, week, or manually. Or, MobileMe's Automatic option will update your data from a Mac running Leopard every 15 minutes, or once per hour for Tiger users. That's not the near-instantaneous syncing that Apple had advertised initially. However, the release of OS Snow Leopard with built-in Exchange support may improve this. Me.com logged us out after 15 minutes of inactivity. That's a good security measure, although you can opt when logging in to stay logged in for two weeks. In other cases, however, the system logged us out when we were in the middle of a task.

In our tests, editing contacts on an iPhone updated nearly instantly the Address contacts on our Mac with Leopard, which we then accessed when signing into Me.com on computers running Windows XP, Vista, Tiger, and Leopard. Once we snapped a photo on an iPhone, the Send to Mobile Me button quickly pushed the picture to an existing gallery album. We weren't able, however, to create a new album from the phone.

Unfortunately, we bumped into many frustrations during more than several early days of testing MobileMe. Mail from the Mac we used to set up MobileMe appeared on the iPhone that we synced, but it didn't show up within the online Mail application. Messages seemed to take longer to send and receive in Windows Live Mail than they did in Me.com, which, like other glitches relying upon interoperability and online connectivity, may not be Apple's fault. Four days after MobileMe launched, a first-generation iPhone spent more than two minutes retrieving e-mail from our new MobileMe in-box, which only held five messages. But the same phone spent a second displaying another e-mail in-box.


MobileMe Contacts displays Google Maps of saved locations. However, we'd like Calendar to do the same so we could find appointments more quickly.

We ran into problems syncing both an iPod Touch and an iPhone, which attempted to initiate backing up our data, a process that would take 45 minutes or longer. And in more than two instances, syncing attempts on a Mac froze iTunes 7.7.

Users of multiple Leopard machines can sync Dashboard widgets, Dock items, system preferences, and notes from Mail. Among Macs running Leopard, Back to My Mac screen sharing lets you control one enabled computer from another. Using the OS X Finder, you can drag files between the machines and to MobileMe. That would eliminate the need for a remote sharing service such as freebies from LogMeIn. However, we couldn't test Back to My Mac fully.

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Where to Buy

Apple MobileMe

Part Number: MB611Z/A

MSRP: $99.00

See manufacturer website for availability.

Quick Specifications See All

  • Category online & appliance based services
  • Compatibility PC
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