Service and support
Getting Started help for installation issues and other speed bumps lasts for 90 days. Adobe's comprehensive, self-serve tech support options include embedded and online look-ups, tutorials, and videos. The new Adobe Support Portal requires an Adobe log-in and password. Newbies would be wise to get up to speed with the interactive tutorials and maybe even third-party books and Web sites. Web-based forums with other users, as well as the Community Support in beta testing, may be the best bargain for getting hands-on advice.
Don't bother trying to seek extra help without a registered serial number; the days of "borrowing" copies of heavy-duty Adobe software from friends are long gone. Help with a live Adobe representative continues to be expensive. Each year we find the pricing options harder to find on Adobe's Web pages. The Bronze level of support, for five prepurchased incidents, is $175. Unlimited Silver support costs $1,200, three times the cost of Dreamweaver itself.
The $399 price of Dreamweaver hasn't changed since CS3. Users of earlier versions can pay the $199 upgrade fee. That's steep, even for the upgrade, if you're already happy with an earlier edition of Dreamweaver. Unless you've been tearing your hair out over hard-to-find or tricky-to-fix dynamic coding in CS3, this upgrade isn't necessary. However, more so than the introduction of CS3, this Dreamweaver update offers more progress with practical tools as well as cohesion within the Creative Suite. Professionals who might save time and money from the coding conveniences and added integration with Photoshop and other CS4 applications will find Dreamweaver CS4 a worthy treat.
|$2,499||$899 (from CS3); $1,599 from other CS3 suites; $1,199 from two older suites|
Creative Suite 4 Design Premium
|$1,799||$599 (from CS3); $599-$799 (from Studios or CS 1-2)|
Creative Suite 4 Web Premium
|$1,699||$599 (from CS3); $599-$799 (from Studios or CS 1-2)|
Creative Suite 4 Web Standard
|$999||Special upgrade pricing available|