At the shipping giant's Package Lab in Memphis, it puts boxes through a very rough time -- so it can tell you how to protect what's inside. CNET Road Trip 2014 watched the package torture.
Compressing a package
MEMPHIS, Tenn.--You may think the boxes you send or receive through FedEx have it rough, but nothing they go through is like what the more than 4,000 a year that the company processes at its Package Lab are subjected to.
The company offers a free service -- to any FedEx customer -- to test how a package will perform under very tough conditions. This is crucial for companies that ship lots of products. If they pass, great. If not, the lab offers recommendations on how to make them survive in the future.
As part of CNET Road Trip 2014, I traveled to Memphis to see first-hand the kind of torture FedEx puts these packages through.
Here, we see an engineer inspecting how a package is performing while being compressed with more than 50 pounds of pressure.
A technician prepares to drop a package using a machine that lifts it up and then slams it down to the floor. The idea is to test each and every side and edge of the package. Boxes aimed at the domestic market will be dropped 10 times, while those that go international will hit the ground 20 times.
In order to test how strong a package is, the lab puts them into this compression machine, which applies significant pressure. If the box buckles before too much pressure is applied, it's clear that it will not withstand being stacked under many other boxes.
Another service offered by the Package Lab is package design.
Customers who want to find a new way to box up various products can ask
the lab to help them customize a solution. An example is these three guitars, which are similar but subtly different. The manufacturer wanted to find a single package that could hold any one of them, rather than having to rely on a different type of box for each. The idea is to allow the company to save money by being able to buy boxes at scale. FedEx came up with a way to achieve the goal.