X

Amazon's automated attendants (pictures)

At Amazon's fulfillment centers, packing an order is happening even faster, thanks to the help of robotized warehouses.

James Martin
James Martin is the Managing Editor of Photography at CNET. His photos capture technology's impact on society - from the widening wealth gap in San Francisco, to the European refugee crisis and Rwanda's efforts to improve health care. From the technology pioneers of Google and Facebook, photographing Apple's Steve Jobs and Tim Cook, Facebook's Mark Zuckerberg and Google's Sundar Pichai, to the most groundbreaking launches at Apple and NASA, his is a dream job for any documentary photography and journalist with a love for technology. Exhibited widely, syndicated and reprinted thousands of times over the years, James follows the people and places behind the technology changing our world, bringing their stories and ideas to life.
James Martin
amazon-kiva-robots-8126.jpg
1 of 15 James Martin/CNET

Revolutionizing retail, again

In a massive 1.2 million square foot warehouse in Tracy, Calif., more than 3,000 robots are helping Amazon keep up with customer's orders.

The Kiva robots, pictured here, are square, squat utilitarian machines. They're able to lift as much as 750 pounds, allowing them to bring shelves to the employees packaging orders.

amazon-kiva-robots-7611.jpg
2 of 15 James Martin/CNET

The Amazon Army

There are now more than 15,000 Kiva robots in use at Amazon fulfillment centers in the United States. They have increased the capacity of the warehouse space, with the centers able to hold 50 percent more inventory using the Kiva system.

amazon-kiva-robots-7630.jpg
3 of 15 James Martin/CNET

Where shipping and receiving becomes graceful

The Kiva robots have helped reduce processing times for some orders to mere minutes from several hours before.

amazon-kiva-robots-7642.jpg
4 of 15 James Martin/CNET

Shelves on demand

Kiva robots travel through the warehouse, find appropriate products and deliver the entire shelf right to the human-staffed order-filling station.

amazon-kiva-robots-7679.jpg
5 of 15 James Martin/CNET

The Picker

The Kiva robots line up, and when it arrives, the employees -- called "pickers" -- selects the proper items from the shelf. Rather than the employees wandering through a massive warehouse to find an item, the shelf come right to them.

amazon-kiva-robots-8107.jpg
6 of 15 James Martin/CNET

Order fulfillment in Tracy, Calif.,

Dave Clark, Amazon's senior VP of worldwide operations and customer service, stands at a picking station alongside robot staffed mobile shelves.

amazon-kiva-robots-7544.jpg
7 of 15 James Martin/CNET

A Kiva unit

Looking down at one of the 3,000 Kiva robots which swarm through the 1.2 million square foot Amazon fulfillment center in Tracy, Calif.

amazon-kiva-robots-7550.jpg
8 of 15 James Martin/CNET

The eye

A look at the center eye on top of the Kiva robot, which aligns itself with the shelf, lifts it up, and carries the product-filled shelf to the order-filling "Picker."

amazon-kiva-robots-7621.jpg
9 of 15 James Martin/CNET

The Kiva robots move quickly and silently through the warehouse, efficiently helping to fill orders.

amazon-kiva-robots-8127.jpg
10 of 15 James Martin/CNET

Amazon Fresh

This Tracy, Calif., fulfillment center also houses some Amazon Fresh grocery delivery operations, but that system has not been robotized, yet.

amazon-kiva-robots-8019.jpg
11 of 15 James Martin/CNET

The long view

A look down the aisles of the 1.2 million square foot fulfillment centers. A seemingly endless maze, with Kiva robots patiently negotiating one another's paths.

amazon-kiva-robots-7908.jpg
12 of 15 James Martin/CNET

Boxes heading out

Moving along a zipping conveyor belt, boxes ready for delivery are separated by destination, and loaded on to trucks for.

amazon-kiva-robots-7591.jpg
13 of 15 James Martin/CNET

Kiva at work

A Kiva robot lifts a shelf of goods just off the ground and moves through the warehouse to one of the order filling "picking stations."

amazon-kiva-robots-7835.jpg
14 of 15 James Martin/CNET

The hum of commerce

Boxes rattle along conveyor belts, up ramps and down chutes on the path to order fulfillment. The loud drone of machinery fills the air, filling orders 24 hours a day, seven days a week.

amazon-kiva-robots-7851.jpg
15 of 15 James Martin/CNET

The most wonderful time

Amazon says it plans to hire more than 80,000 seasonal workers this holiday season.

More Galleries

My Favorite Shots From the Galaxy S24 Ultra's Camera
A houseplant

My Favorite Shots From the Galaxy S24 Ultra's Camera

20 Photos
Honor's Magic V2 Foldable Is Lighter Than Samsung's Galaxy S24 Ultra
magic-v2-2024-foldable-1383

Honor's Magic V2 Foldable Is Lighter Than Samsung's Galaxy S24 Ultra

10 Photos
The Samsung Galaxy S24 and S24 Plus Looks Sweet in Aluminum
Samsung Galaxy S24

The Samsung Galaxy S24 and S24 Plus Looks Sweet in Aluminum

23 Photos
Samsung's Galaxy S24 Ultra Now Has a Titanium Design
The Galaxy S24 Ultra in multiple colors

Samsung's Galaxy S24 Ultra Now Has a Titanium Design

23 Photos
I Took 600+ Photos With the iPhone 15 Pro and Pro Max. Look at My Favorites
img-0368.jpg

I Took 600+ Photos With the iPhone 15 Pro and Pro Max. Look at My Favorites

34 Photos
17 Hidden iOS 17 Features You Should Definitely Know About
Invitation for the Apple September iPhone 15 event

17 Hidden iOS 17 Features You Should Definitely Know About

18 Photos
AI or Not AI: Can You Spot the Real Photos?
img-1599-2.jpg

AI or Not AI: Can You Spot the Real Photos?

17 Photos