Yahoo Mail down, and users cry foul

The company acknowledges that its service, used by more than 250 million, isn't working for many of them.

Yahoo Mail, which boasts more than 250 million users worldwide, hasn't been working for many of them today.

The company was vague about how many customers were hit by the outage, what the cause is, and how long the problem will last.

"Yahoo mail is currently inaccessible to some users," the company said in a statement. "We are working to correct the issue and restore all functionality immediately. We know that this may have caused some inconvenience and we apologize to our users who might be affected."

Spokesman Jason Khoury said the outage affected a "small subset of customers."

For the customers without mail, though, the outage trigged outrage, particularly on Twitter. Comments there ranged from the polite, such as @stickmantoo's "May I just say I'm not a fan of #yahoomail right now. #fail", to the more helpless pleading of @susanborst, who tweeted, "Come on #yahoomail...upgrading servers..."should clear up within a couple of hours"? #really?"

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About the author

Jay Greene, a CNET senior writer, works from Seattle and focuses on investigations and analysis. He's a former Seattle bureau chief for BusinessWeek and author of the book "Design Is How It Works: How the Smartest Companies Turn Products into Icons" (Penguin/Portfolio).

 

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