Xbox One hit by black screen bug

The latest update for the console beefed up certain features but brought with it a new glitch.

Microsoft's Xbox One.
Microsoft's Xbox One. CNET

A new update for the Xbox One didn't quite go smoothly.

Many Xbox One users who downloaded the latest update say their screens now go black when they press the Xbox Button on their controllers. A number of them commenting on both the Xbox One support forums and Reddit's Xbox thread report that the audio remains alive even as all screen activity goes dark. Some have responded to the bug by unplugging and replugging their consoles, while others were able to recover by holding down the power button to reset the machine.

In response to a tweet from an affected user, Microsoft's Xbox support said that it is aware of the problem and suggested holding down the power button for 10 seconds to reboot the console.

The issue surfaced after Microsoft rolled out an Xbox One update on Friday. That update was designed to help gamers better manage their storage space, monitor the controller's battery life, and use a USB keyboard with the console.

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About the author

Journalist, software trainer, and Web developer Lance Whitney writes columns and reviews for CNET, Computer Shopper, Microsoft TechNet, and other technology sites. His first book, "Windows 8 Five Minutes at a Time," was published by Wiley & Sons in November 2012.

 

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