Wal-Mart taps Dell for its own 'geek squad'
The retail giant is experimenting with in-store tech-support kiosks starting this month in the Dallas area.
Already the biggest seller by volume of electronics in the U.S., some Wal-Mart stores are now trying their hand at tech support.
Starting this month in 15 stores around Dallas only, employees manning a new kiosk concept called Solutions Station by Dell will be available to do TV and home theater installations, PC repair, wireless network setup, and probably some other tech-related stuff too.
Dell and Wal-Mart have a pretty cozy relationship--Dell picked Wal-Mart as thewhen the company started selling retail again last year--so the pairing isn't so surprising.
And this could potentially work out well for both. Dell has had problems with its customer service; in-person tech support, if Solution Stations customers feel satisfied, could be helpful in. And Wal-Mart says this pilot program will help it find out more about what its customers want when it comes to installation and tech-related services--or if they want them.
For now, Wal-Mart says there are no plans to expand the service.
(Via Check Out)