Wake-from-sleep crash affects non-Apple drives: a follow-up from Quantum

Wake-from-sleep crash affects non-Apple drives: a follow-up from Quantum

Regarding the Quantum drive firmware and wake-from-sleep crash, covered last time, Doug Wegner (at Quantum technical support) notes that, if you send a drive back to Quantum for a firmware upgrade, Quantum cannot be responsible for data left on the drive. Also note:

The firmware upgrade will only work on generic Quantum products. The way to find out if you have a generic drive is to look for the P/N number. The P/N is on a sticker that is located on the plastic data cable housing. For the Fireball ST the part number should read: p/n ST xxxx S 01(any number) REV zz-z Where xxxx is the drive capacity, S stands for SCSI, and 01(any number) is the customer code. Only drives that have the 01(any number) customer code are generic.

Additional information is posted on a page at the St. Clair Software web site.

 

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