Anshe Chung is perhaps the best-known resident of the virtual world Second Life.
Whether that's because of her massive land holdings, because she has integrated herself into many Second Life sub-communities, or because she was on the cover of Business Week, the fact remains: almost every Second Life resident knows who she is.
For various reasons, she's also controversial. Some view her as inflexible on land pricing. Others are annoyed that she has blanketed much of the virtual world with business signs visible to anyone flying overhead. Others charge her with convincing too many residents to sell their land to her.
She and her husband originally ran the company from Germany. But at the beginning of 2006, they set up shop in China and are building a small virtual-world land development and services empire. And at the same time, they're training new talent to help them build their business.
Graef sat down for a lengthy interview with News.com earlier this week in CNET's Second Life bureau to talk about these issues and more.was initially disrupted by a "griefer," but it was moved to a different location and eventually continued for nearly three hours.
Q: You were talking about your Chinese operations. Say more about that.
Ailin Graef: In January, we set up a real company in China and began to employ people there. We needed money to pay salaries, rent an office, buy computers and show sufficient funds on our bank statement to satisfy government regulations. We did this with money coming from Second Life. We are 100 percent independent. My husband, Guni, and I are the only owners. And our Chinese operations are already profitable.
How many employees do you have, and where are your offices?
Graef: Our offices are in downtown Wuhan, a city larger than Los Angeles. We have a network of small studios in the same tower to provide different (atmospheres) and to encourage creativity. We currently employ about 30 people here and are seeking 20 more. We have support teams, many 3D artists and just began building programming teams. We also employ some people oversees.
How well do you pay your employees?
Graef: They are professionals once they are fully trained by us. Some worked for companies like (World of Warcraft publisher) Blizzard Entertainment or Japanese game outsourcing companies in the past. But most are fresh graduates who go through our special training process. The wages we pay are very clearly above average in central China.
Two of our employees just bought their own 100-plus square meter apartments in downtown Wuhan. And our working conditions are set according to German workplace standards, so they're better than U.S. standards. This means no cubicles or workplaces in dark corners. It includes full insurance and a social benefit package and so on. I really have the strong ambition to help establish the new middle class Western standard industry in my home province.
Tell me a bit about the training.
Graef: I am a little bit limited in what I can reveal here because of competitive concerns. But people usually join us with some basic experience in standard 3D tools or some standard programming language, or they just studied English. Then we train them in metaverse platforms. Several of us were teachers. This is a big help in scaling up so fast. Without training we could not do it. It is not like in other industries where you can just snap your fingers, offer some money and then have 100 fully-trained people switch jobs from some other company to yours.
Some of thein the U.S. manage to hire from the Second Life community to some degree, but this is already leading to the talent pool being drained. I did not want engage in competition for such a limited resource, but rather wanted to create resources and integrate people into the metaverse economy.
Are there any kinds of censorship on Second Life in China?
Graef: There (are) all kinds of censorship in countries such as China, the U.S., Iraq or Afghanistan. The reality on the Internet at large is that people currently are much faster and smarter than censors. In China, in particular, this means that some political and porn Web sites are banned, while many more political and porn Web sites with similar content are easily accessible.
There was some issue with China Telecom and Second Life in August, which we at Anshe Chung Studios were able to resolve, and Second Life is accessible to most residents of China again. At the moment things are normal and quiet. Of course we never know what somebody in the bureaucracy may do tomorrow, but there is a general trend of things in China becoming much, much more liberal, in practical terms, than even two years ago. But, yes, while there is that strong general trend, an unlucky backlash can always happen.