Verizon Wireless and I are back to being best friends

Most companies don't intend to treat you like a jerk but sometimes it happens.

I got a call yesterday morning from the manager at the Verizon store where I had a not great experience last week. I am happy to say that me and VZW are back to being BFF.

All he really knew was that the call center had told him that I had a very negative experience in the store and he called me personally to ask what happened. This is the kind of customer service that I have always seen from Verizon and I appreciate the effort that they made.

As a side note for all you commenters, I am not getting anything for free, nor am I getting anything for this post.

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About the author

Dave Rosenberg has more than 15 years of technology and marketing experience that spans from Bell Labs to startup IPOs to open-source and cloud software companies. He is CEO and founder of Nodeable, co-founder of MuleSoft, and managing director for Hardy Way. He is an adviser to DataStax, IT Database, and Puppet Labs.

 

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