Verizon gets top marks in call quality

J.D. Power puts Verizon Wireless at top of list in survey of cell phone call quality, with fewer dropped calls, failed connections, and late or failed text and voice messages.

Another day, another cell phone study from J.D. Power and Associates. This time, it's not customer service--T-Mobile, Alltel, and Verizon Wireless tied for that honor earlier this month--but a survey of the all-important call quality.

Just like last year, Verizon was the overall winner this time around. The carrier ranked highest in the Northeast, Mid-Atlantic, Southeast, and Southwest regions. According to the study, Verizon had particular success with limiting dropped calls, failed initial connections, and late or failed text and voice messages.

In the Western region, Verizon tied with Alltel and T-Mobile (in its press release, Verizon identified T-Mobile only as "one other carrier"--meow). T-Mobile performed well in reducing the number of problems with echoes and distortion, and Alltel performed well in limiting the number of late or failed messages.

U.S. Cellular rated highest in the North Central region. It had fewer customer-reported problems with initial connections, static, or interference, and late or failed voice message notifications.

AT&T rated near the bottom in all regions but the Mid-Atlantic and North Central. Sprint rated in the middle or at the bottom in all regions. See J.D. Power's chart for the full rankings.

So what do you think? Does Verizon deserve its award?

About the author

Kent German leads CNET's How To coverage and is the senior managing editor of CNET Magazine. A veteran of CNET since 2003, he started in San Francisco and is now based in the London office. When not at work, he's planning his next trip to Australia, going for a run, or watching planes land at the airport (yes, really).


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