Verizon edges out T-Mobile, AT&T in customer care

A survey by J.D. Power and Associates ranks Verizon as the customer service leader.

J.D. Power and Associates July 2011
J.D. Power and Associates; Screenshot by Jessica Dolcourt/CNET

For the past few years, T-Mobile and Verizon have traded the crown for customer care. This time, Verizon has again snatched that title, according to data from J.D. Power and Associates' semiannual survey, which was released today.

Related links
• Survey: T-Mobile tops in customer satisfaction
• J.D. Power says Verizon tops in call quality
• T-Mobile back on top in customer care

Verizon Wireless tallied a score of 770 out of a 1,000 possible points, just 4 points ahead of T-Mobile, with 766. Sprint followed with a total of 752 points, and AT&T ranked just behind, with 751.

Among the prepaid set, Sprint's Boost Mobile business earned a score of 763 points, nearly on par with T-Mobile's service in terms of customer service satisfaction.

Every six months, J.D. Power and Associates solicits feedback from wireless customers. For the latter half of 2011, the marketing services company polled 1,460 respondents.

About the author

Jessica Dolcourt reviews smartphones and cell phones, covers handset news, and pens the monthly column Smartphones Unlocked. A senior editor, she started at CNET in 2006 and spent four years reviewing mobile and desktop software before taking on devices.


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