Verizon confirms Droid X screen glitch and fix

Acknowledging display issues with some of its just-released Droid X smartphones, the carrier says Motorola is replacing defective devices.

Droid X Matt Fitzgerald/CNET

A small number of Motorola's Droid X smartphones are experiencing display issues, Verizon Wireless has confirmed. However, Motorola has resolved the problem and is replacing affected units with new glitch-free models.

Reports had emerged, including on Engadget, that some Droid X users were seeing vertical banding and flickering on their screens, as one unhappy owner demonstrated in a video on YouTube. But the defect apparently affects only a small number of phones--around one tenth of 1 percent, according to Verizon.

A statement issued by Verizon Wireless on Tuesday and sent to CNET on Wednesday briefly describes the issue and course of action for affected owners:

"Verizon Wireless and Motorola are aware of a very small number of Droid X units that have experienced a flickering or banding display. Motorola has resolved the issue and is continuing to ship the phones. Any consumer who experiences a flickering or banding display should contact Motorola customer support center or Verizon Wireless."

A Verizon Wireless representative also confirmed that any Droid X owner with the display problem will receive a replacement phone.

The Android-based Droid X , which hit Verizon and Best Buy stores last week, sells for $199.99 with a two-year contract.

About the author

Journalist, software trainer, and Web developer Lance Whitney writes columns and reviews for CNET, Computer Shopper, Microsoft TechNet, and other technology sites. His first book, "Windows 8 Five Minutes at a Time," was published by Wiley & Sons in November 2012.


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