Verizon confirms Droid X screen glitch and fix

Acknowledging display issues with some of its just-released Droid X smartphones, the carrier says Motorola is replacing defective devices.

Droid X Matt Fitzgerald/CNET

A small number of Motorola's Droid X smartphones are experiencing display issues, Verizon Wireless has confirmed. However, Motorola has resolved the problem and is replacing affected units with new glitch-free models.

Reports had emerged, including on Engadget, that some Droid X users were seeing vertical banding and flickering on their screens, as one unhappy owner demonstrated in a video on YouTube. But the defect apparently affects only a small number of phones--around one tenth of 1 percent, according to Verizon.

A statement issued by Verizon Wireless on Tuesday and sent to CNET on Wednesday briefly describes the issue and course of action for affected owners:

"Verizon Wireless and Motorola are aware of a very small number of Droid X units that have experienced a flickering or banding display. Motorola has resolved the issue and is continuing to ship the phones. Any consumer who experiences a flickering or banding display should contact Motorola customer support center or Verizon Wireless."

A Verizon Wireless representative also confirmed that any Droid X owner with the display problem will receive a replacement phone.

The Android-based Droid X , which hit Verizon and Best Buy stores last week, sells for $199.99 with a two-year contract.

 

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