Update: Official Denial: Apple may have stopped 27-inch iMac production

Reports are surfacing around the Web that Apple may have stopped production of the new 27-inch iMac until it can figure out why so many issues are occurring in them.

Update: Apple has now officially denied rumors that production of the 27-inch iMac had been halted due to screen-flickering and yellow tint on the displays. The Wall Street Journal, via an interview with an Apple spokesman, is reporting that production of the 27-inch iMac continues and that Apple is "working to increase supply to meet up with strong demand." Apple has also set a new shipping time of two weeks for the all-in-one computer and is "working hard to fulfill orders as quickly as possible."

Original Article: Reports are surfacing around the Web that Apple may have stopped production of the new 27-inch iMac until it can determine why the model is having so many issues. Since its debut several months ago, the much-maligned Mac has experienced several shipping delays and performance issues. It could happen to any computer, but it usually doesn't happen to Macs--which is what makes these reports interesting. Just last week, MacFixIt's Topher Kessler wrote that an additional fix for the video issues on the 27-inch iMac might be on the way. However, things have, apparently, gotten worse in the past seven days.

These latest reports, cited by Hardmac.com, are saying that:

the production will not resume before Apple has finally found a reliable and definitive fix for the remaining past (flickering and flashing display) and new issues (yellowish panel and flickering display) affecting those models.

Though the company hasn't officially released a comment, speculation is that current owners of the 27-inch iMac may find that Apple initiates a recall 27-inch iMacs. There could also be another round of firmware or software updates; however, at this point the issues may be of a hardware nature. Of course, we will keep you up-to-date if there are any developments.

Also of note, an Apple internal document posted on Gizmodo reportedly outlines how to handle customer issues with the 27-inch iMac:

Gizmodo


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About the author

    Joe is a seasoned Mac veteran with years of experience on the platform. He reports on Macs, iPods, iPhones and anything else Apple sells. He even has worked in Apple retail stores. He's also a creative professional who knows how to use a Mac to get the job done.

     

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