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Troubleshooting QuarkXpress 6.0: New validation codes, maintenance release?; Runaround and text flow problems

Troubleshooting QuarkXpress 6.0: New validation codes, maintenance release?; Runaround and text flow problems

CNET staff
2 min read

New validation codes, maintenance release? Quark's technical support department is telling some users that a maintenance release to QuarkXpress 6.0 will be released in the coming weeks in order to address a sundry of issues, in particular. In addition, the company is reportedly going to issue new validation codes to readers experiencing the following crippling bug:

Some readers who have no problems with installation are unable to ever launch QuarkXpress 6.0. The application simply delivers an "unexpectedly quit" message, and delivers the following to Mac OS X's crash log:
  • Exception:  EXC_BAD_ACCESS
  • Codes:      KERN_PROTECTION_FAILURE

or

  • Exception:  EXC_BAD_ACCESS
  • Codes:      KERN_INVALID_ADDRESS

Quark technical representatives say that this problem is being reported frequently and that it has to do with problems with validation codes. New codes will be issued to customers who call in, and presumably instructions will be disseminated via Quark's Web site for others experiencing the bug.

Runaround and text flow problems David Fenza reports that there seems to be a problem with runaround and text flow in QuarkXpress 6.0: "Even though a picture box may be selected as an item with runaround, the text may flow under the box. This happens intermittently, and it's maddening, as the work-arounds are time-consuming (making a 3 column page, 2 columns, etc.).

The disappearance of runaround seems to happen often when boxes are grouped. "Sometimes, if you ungroup the boxes, the runaround will work again. [...] The disappearance of runaround happens more frequently when your using an old layout. We were directed, by Quark support staff, to create new layouts in 6 and then drag and drop, from the thumbnail view, our old components (from version 4.11 files, in our case) into the new layout.

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