Troubleshooting QuarkXpress 6.0 (#6): Users receiving new, working validation codes

Users receiving new, working validation codes As previously noted, several receivers of QuarkXPress 6.0 have never been able to launch the product, instead experiencing unexpected quits on launch. The problem in these cases is usually a faulty validation code.

However, Quark (as expected) is now providing new validation codes to users, resolving the issue upon re-installation. Anne Garland writes:

"The Quark technical support representative I spoke with yesterday returned my call today and e-mailed me a new validation code. He told me to uninstall the previous copy (simply trashing the Quark 6 folder from my Applications folder) and reinstall from the CD. Fortunately, I was able to copy and paste the new code in the installation process. This time the application launched without a problem.

"I also asked when Quark expects the user-to-user forum to be online again, and was told that they're having 'technical difficulties' and don't have a projected launch date."

Feedback? Late-breakers@macfixit.com.

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