Troubleshooting Mac OS X 10.2.1: HP Envelopes, Monitor Settings, more

HP: Envelope Feeders do not work in Jaguar Paul Johnson received the following statement from Hewlett Packard, confirming that envelope feeder accessories on the company's imaging devices are incompatible with Mac OS X 10.2 (Jaguar).

"Upon doing some more researching regarding your issue, we discovered that currently envelope feeder accessories simply do not work with the Apple PPD files installed in Mac OS X.2. Until those PPD files are updated by Apple to recognize such devices, there is no way you can access it. If you need to use it, you would have to either: 1) downgrade to an earlier version of OS X; 2) use the envelope feeder attachment only in OS 9.x; 3) print envelopes in OS X using only the manual feed tray; 4) wait for Apple to update the PPD files."

Loss of Monitor Settings Workaround Brian Dantes sent in the following workaround for a previously reported problem where monitor color settings in the Display System Preferences would not stick due to the failure to read the monitor's EDID data to generate a default ColorSync profile:

"ColorSync pulls the name of the monitor from the EDID data, and tries to generate a default profile with that name. Unfortunately, if that name has a '/' in it, Jaguar's version of ColorSync will be confused by that and not generate a profile. ColorSync in 10.1.x does not have this issue. Here's the workaround:

1) Open the Display System Preferences and take note of the name in the title bar. If there is not a '/' in the name, this workaround does not apply to you. In my case, the name is 'S/M 770TFT' - a Samsung SyncMaster 770TFT analog LCD flat panel display.

2) As the administrator user, backup and then use TextEdit (make sure that it is not already running) to edit the following file: /System/Library/Displays/Overrides/Contents/Resources/English.lproj/Localizable.strings

I prefer to use the Terminal.app to do this, but there are other ways.

• cd /System/Library/Displays/Overrides/Contents/Resources/English.lproj
• sudo cp -p Localizable.strings Localizable.strings.bak
• sudo /Applications/TextEdit.app/Contents/MacOS/TextEdit/Localizable.strings

It's important to use TextEdit to do this, because this file is in UTF-8 (Unicode) format, and TextEdit is the easiest way to modify it.

3) Add a line of the following form to the bottom of the file: '<Name from step 1>' = '<Some name without any '/' characters in it>' For example, 'S/M 770TFT' = 'Samsung 770TFT'

4) Save the file and quit TextEdit.

5) Restart your machine."

Address Book problems Jeff Smith reports that deleting the AddressBook foler in the Application Support folder under Mac OS X 10.2.1 may resolve some issues with Mail accessing the contact database.

"After upgrading to 10.2.1, my Mail and Address Book apps stopped working. I noticed that my Mail application was crashing as it tried to load the address book, so I trashed my AddressBook folder in the Application Support folder of my User Library and replaced it with a backup version."

Missing processor Ian Page reports that Mac OS X 10.2.1 was temporarily unable to recognize one of the processors in his dual 1 GHz Power Macintosh G4, as seen in this screen shot. A simple restart resolved the problem:

"As you can see it still was seen in ASP but it didn't look like the OS was throwing any work its way, though it might have just been the GUI not displaying the info properly."

Oxford 911 drive support Mark Donohoe reports that his external Oxfored 911 FireWire hard drives work properly again after applying the Mac OS X 10.2.1 update.

"Finally, my external Oxford 911 FireWire drive goes to sleep and awakes as it should with 10.2.1. Up until now, such sleep without first “ejecting” the external volumes led to the stern warning about not shutting down disk drives properly when the TiBook awoke. Now, the volumes are there and mounted and work just as you would expect they should."

Jaguar Special Report in HTML Our Mac OS X 10.2 (Jaguar) Special Report, which consists of extensive troubleshooting insight and commentary from Macintosh industry leaders including Microsoft and Tenon Intersystems, is now available in updated HTML format for Pro subscribers. More.