Ticketless baseball fans in Denver

Colorado Rockies suspend online ticket sales after orders overwhelm servers.

Updated Oct. 23, 11:50 a.m.; details at bottom.

What if you threw a World Series and no one came because they couldn't buy tickets?

That is the dilemma facing the Colorado Rockies on Monday after the baseball team suspended online ticket sales because servers were overwhelmed by traffic.

"We are as frustrated and disappointed as (fans) are," Jay Alves told The Denver Post, adding that team officials had no idea so many people would try to use the Web site.

The team said it would honor the several hundred tickets already sold but it's unclear how or when sales of tickets will resume for the series, which kicks off in Boston against the Red Sox on Wednesday. The series moves to Denver for game three on Saturday.

Tickets were supposed to go on sale at 10 a.m. MDT, but many fans reported getting messages at that time that the server was full when they attempted to make ticket purchases. The newspaper reported that the breakdown was due to a problem with the ticketing software operated by Paciolan, an Irvine, Calif.-based ticketing company. The problem reportedly also affected other Paciolan customers, including the University of Colorado football team.

Because ticket sales were planned to be conducted only online, many fans are apparently converging near Coors Field in hopes that the team will sell tickets in person through the box office; so many in fact that the police have closed streets around the ballpark and are erecting barricades, the paper reported.

October 23 update: A day after saying that ticket servers buckled under the traffic of 8.5 million hits, team officials now say the servers crashed as a result of an "external, malicious attack." Neither the team nor Paciolan offered any details about the attack, but some speculate that it could have been a denial-of-service attack.

Some 18,000 tickets for each game remain unsold, and the team plans to try to resume ticket sales Tuesday.

 

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