The best software support comes from...Oracle
Oracle apparently provides the industry's best software support. Go figure.
We in the open-source world like to gloat about how great our support is, and so it is (or can be). But the company that apparently leads the pack in terms of software support is Oracle:
Oracle today announced that Oracle Support has been honored with the "Services Industry Leadership" award by the Service and Support Professionals Association (SSPA). Oracle is the first recipient of this award and is being recognized for outstanding contributions to driving thought leadership and innovation in the technology services industry and helping to set the standards for delivering world-class customer support.
"Oracle is committed to delivering world class customer support," said Stephen Smith, Executive Director of the SSPA. "Their long-standing focus and dedication to customer success is evidenced both in their world class support offerings as well as their significant contributions to the technical support industry to help drive it forward. It is the latter that we are recognizing them for with the first ever SSPA Services Industry Leadership award."
Well done, Oracle. I guess open source doesn't have all the answers, after all. :-)