T-Mobile wins again

America's fourth-largest carrier takes top honors in a wireless retail sales satisfaction survey.

OK, now it really is getting boring. T-Mobile announced today that it won yet another title from J.D. Power and Associates. This time the carrier took top honors in a survey of wireless retail sales satisfaction by hitting top marks in the four considered categories: sales staff, store display, store facility, and price/promotion. But T-Mobile wasn't alone at the top. Alltel trailed by two points to take second place while Verizon Wireless came in third. AT&T was rated as average and Sprint Nextel came in last with a below average rating in all four categories.

This is not the first time T-Mobile has won accolades from J.D. Power. Earlier this year the carrier held the number one ranking in a customer service satisfaction survey . That's the seventh consecutive time T-Mobile won that prize. As I've said before, T-Mobile must be doing something right.

So what's your story with T-Mobile? Is the carrier as hot as J.D. Power thinks? I welcome your comments and experiences. You get bonus points if you're T-Mobile's 30 millionth customer. The carrier announced it had reached that milestone yesterday. And considering T-Mobile launched its 3G network on Monday, it's been a big week. Congratulations to T-Mobile.

About the author

Kent German leads CNET's How To coverage and is the senior managing editor of CNET Magazine. A veteran of CNET since 2003, he started in San Francisco and is now based in the London office. When not at work, he's planning his next trip to Australia, going for a run, or watching planes land at the airport (yes, really).

 

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