T-Mobile temporarily pulls Sidekick Slide--updated

T-Mobile temporarily suspends sales of the T-Mobile Sidekick Slide after multiple reports of power outages when the phone is opened and closed.

T-Mobile Sidekick Slide
T-Mobile Sidekick Slide Corinne Schulze/CNET Networks

It's lights out for the T-Mobile Sidekick Slide--well, temporarily anyway. T-Mobile and Motorola pulled the new Sidekick from the carrier's lineup last Friday after confirming that some devices are powering off after opening and closing the phone. Motorola says it's currently working to identify the cause of the problem, but geez, that's no way to make a first impression. If you'll remember, the Slide is the first Sidekick not to be made by Sharp. We should note that the Sharp devices, including the T-Mobile Sidekick LX and Sidekick iD, do not suffer from this power glitch. Affected customers have several options; you can either:

1. Keep your existing Sidekick Slide until T-Mobile and Motorola have more information about the issue
2. Exchange it for a T-Mobile Sidekick LX at no additional charge
3. Return the device and apply the value of the original purchase price to a different handset or device.

Now, we had our review Sidekick Slide for a couple of weeks and never ran into the power outage problem, but are there any Slide owners out there who did? I'm curious to hear what happened, so sound off below.

Update: Today, T-Mobile released this statement: "Motorola has determined that the intermittent power cycling on some T-Mobile Sidekick Slide devices was caused by a minor issue relating to the battery contacts. Motorola also has identified and tested a solution, which it will implement for existing devices, and incorporate into newly manufactured ones. T-Mobile expects to begin offering the Sidekick Slide again beginning next week. If a customer has a Sidekick Slide that is experiencing the intermittent power cycle issue, they may contact T-Mobile Customer Care or go to a T-Mobile retail store for assistance and to discuss available options."

About the author

Bonnie Cha was a former chief correspondent for CNET Crave, covering every kind of tech toy imaginable (with a special obsession for robots and Star Wars-related stuff). When she's not scoping out stories, you can find her checking out live music or surfing in the chilly waters of Northern California.

 

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