T-Mobile data issues hit Nexus One owners

Complaints are mounting about a problem with T-Mobile's data network that is affecting Nexus One owners, but details are scant.

Updated 11:10 a.m. PST with Google comment on a fix.

Nexus One owners are complaining of a widespread data outage Friday morning on T-Mobile's network.

Nexus One owners are reporting data network issues Friday morning. CNET

As with most reports of outages, it's always difficult to get a sense of just how many people are being affected. But Google's customer support forums are full of Nexus One owners reporting that they are unable to access the data network, and other news outlets are getting tips from their readers that something is amiss.

A Google employee confirmed there was some sort of problem with T-Mobile's data network in a forum message: "We're aware of reports with T-Mobile data connections, including the error: 'To connect to the Internet with the device you are using, you'll need a webConnect data plan.' We're currently working with T-Mobile to resolve this issue."

A T-Mobile representative did not immediately respond to a request seeking more information on the outage.

Last November, T-Mobile suffered a serious outage that had customers up in arms. And in October, Sidekick owners faced the possible loss of their data after a glitch.

Let us know if you're having problems with your Nexus One in the comments. At the moment, the problem appears to be confined to Nexus One owners, although if other T-Mobile customers are having data issues, please also let us know.

UPDATED 11:10 a.m.: Google posted this notice in the support forums: "The problem experienced by some users with T-Mobile data connections has been resolved. If you are still having trouble establishing a connection please power down your Nexus One, then turn it back on." Let us know if that does, or doesn't, work for you.

About the author

    Tom Krazit writes about the ever-expanding world of Google, as the most prominent company on the Internet defends its search juggernaut while expanding into nearly anything it thinks possible. He has previously written about Apple, the traditional PC industry, and chip companies. E-mail Tom.

     

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