T-Mobile customers experience hours-long network outage

Disruption to the carrier's network began around 6 p.m. PT but did not appear to affect all customers.

T-Mobile experienced an hours-long disruption this evening that prevented many of its customers from accessing its data network.

The outage, which seemed to have begun around 6 p.m. PT, did not appear to affect the entire network and was resolved around 9:20 p.m. T-Mobile customers began complaining on Twitter a couple of hours ago about a lack of Internet access:

The wireless carrier confirmed the issue in a tweet this evening and promised to keep customers updated:

That note was followed up a couple hours later that service had been restored:

T-Mobile said it was investigating the cause.

"From approximately 5:30 p.m. to 7:30 p.m. Pacific time on Monday night, some T-Mobile customers with 3G or 4G devices were not able to initiate a data session, or experienced intermittent data connectivity," a T-Mobile spokesperson said in a statement. "Voice service was not impacted. Rapid response engineering teams quickly identified and resolved the issue and T-Mobile's data service has been fully restored. We apologize for the inconvenience. Engineers are currently investigating the root cause of this interruption."

Updated July 3 at 12:15 p.m. PT with T-Mobile statement.


Join the discussion

Conversation powered by Livefyre

Don't Miss
Hot Products
Trending on CNET


Mac running slow?

Boost your computer with these five useful tips that will clean up the clutter.