T-Mobile back on top in customer care

After finishing behind Verizon Wireless in an earlier J.D. Power wireless customer care study, T-Mobile has again risen to the top of the rankings.

Few things are certain in the cell phone world, but one is the regular J.D. Power and Associate study on wireless customer care performance. And after finishing behind Verizon Wireless in the February study , T-Mobile has again risen to the top of the rankings.

In the latest study, which was released Thursday, T-Mobile garnered a score of 777 points out of a possible 1,000. AT&T came in second place with 757 points, Verizon Wireless was third with 749 points, and Sprint Nextel brought up the rear with 734 points. J.D Power did not survey U.S. Cellular or any of the regional carriers.

Released twice a year, the wireless customer care study is based on feedback from subscribers who have contacted their carriers during the last six months. For the latest results, J.D. Power surveyed 9,690 customers.

Over the past three years, T-Mobile has consistently been a leader in J.D. Power studies. Verizon has grabbed the title a couple of times, but this is the first time Big Red has fallen behind AT&T. J.D. Power also surveys cell phone carriers for retail sales satisfaction and call quality .

What do you think? Does T-Mobile deserve its award?

About the author

Senior Managing Editor Kent German leads the CNET Reviews editors in San Francisco. A veteran of CNET since 2003, he still writes about the wireless industry and occasionally his passion for commercial aviation.

 

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