SuperDrive firmware update killing SuperDrives

[Published Monday, July 9th]

We previously issued a stern warning regarding SuperDrive Firmware Update 2.1: If there's a glitch ? a mistake in the instructions, or an interruption in the update process ? you may find your hardware non-functional. As such, it was (and is) recommended that users take special care to avoid interruptions during the firmware installation proess. Our specific advice was as follows:

• Do not run this firmware update in conjunction with any other updates.
• Consider making a disk image copy of your system installer disk before doing anything else.
• Note your drive?s model and firmware version before and after the update (in System Profiler).
• Download the standalone updater. Restart the computer, quit all running applications, make sure the computer is powered from the mains, and install the updater.
• If the "No devices" alert appears after a restart, remove the updater application from your Login Items.

Well, we warned you. Dozens if not hundreds of users are now reporting that SuperDrive Firmware Update 2.1 killed their optical drives, with the devices no longer reading media, nor accepting or ejecting.

One MacFixIt reader writes:

"Installed firmware update and drive is now dead. working before update. Have no idea what to try next."

Another adds, succinctly:

"I have the exact same problem. Cannot even load a disc now."

We're still seeking a software-based fix for this issue, but not holding our breath. You can cross your fingers and try a PRAM/NVRAM reset (Shut down your Mac, then start it back up while immediately holding the following keys: Command, Option, P and R. Hold the keys down until the computer restarts and you hear the startup sound for the third time) before considering other options.

If your MacBook or MacBook Pro is still covered under an Apple warranty, they'll likely replace the drive for you. If not, you may be facing an uphill battle trying to get the unit replaced free of charge. Some users are resorting to third-party replacement -- a service that is usually priced around US$250.

Feedback? Late-breakers@macfixit.com.

Previous coverage:

• SuperDrive Firmware Update 2.1 (#2): Successes, failures, repeating dialog
• SuperDrive Firmware Update 2.1 for MacBooks, MacBook Pros

Resources