StuffIt Expander 10.0.2: Conflict with Norton AntiVirus
StuffIt Expander 10.0.2: Conflict with Norton AntiVirus
Several readers report that the newly released StuffIt Expander 10.0.2 causes a conflict with Norton AntiVirus.
Re-installing Norton AntiVirus appears to resolve the isue.
MacFixIt reader Terry writes:
"I wanted to report the the new Stuffit 10.0.2 breaks Symantec's Norton Antivirus 10. A quick re-install of Norton Antivirus and updating it with Live Update make it work again."
Doug Eldred adds:
"Just thought you'd like to know that at least on my Mac installing the StuffIt Expander 10.0.2 mentioned on Thursday broke both Norton Anti-Virus and iChat connecting to an SSL Jabber server. Installing using the StuffIt Expander link from Allume's web site (which really installs Standard, it looks like) restored both."
UPDATE: Mike Romo from Symantec has posted the following in the MacFixIt Forums, detailing the issue:
"We have verified what is happening:
"So Norton AntiVirus uses this...
- /Library/Frameworks/Stuffit.framework
"After installing Stuffit Expander 10.0.2 I'm left with...
- /Library/Frameworks/Stuffit.framework
- /Library/Frameworks/StuffitSupport.framework
"Both are empty. Not symlinks, either.
"Looking inside of the Stuffit Expander bundle, we can see:
- Stuffit Expander.app/Contents/Frameworks/Stuffit.framework (which has mostly the same files as ours with some updates, but appears to be missing StuffitCore.dylib and StuffitSupport.dylib)
- Stuffit Expander.app/Contents/Frameworks/StuffitSupport.framework (which doesn't contain much of anything except for a StuffitSupport binary)
"More investigation underway.
UPDATE #2 Allume Systems has now provided us with an update on this issue:
"This problem does not affect the StuffIt Standard or StuffIt Deluxe installers. It also does not affect the StuffIt Expander 10.1 Beta as that does not use an installer.
"The StuffIt Expander stand-alone installer incorrectly replaces the StuffIt Frameworks located here:
- /Library/Frameworks/
"...with empty folders. While this doesn't impact the functionality of StuffIt Expander as a stand-alone application because it has its own copy of the Frameworks stored internally, it DOES affect other applications that rely on the StuffIt Frameworks.
"We have taken down the StuffIt Expander stand-alone installer while we correct the issue. It should be reposted later today.
"If you have installed the stand-alone StuffIt Expander 10.0.2, you can easily correct the issue by following these steps:
"Remove the empty StuffIt Frameworks folders located in the /Library/Frameworks folder. They should be named: 'StuffIt.framework' and 'StuffItSupport.framework.' You can do this manually, or you can remove them via the Expander installer. At the 'Easy Install' screen, switch to 'Uninstall' and select 'StuffIt Framework Uninstall.'
"To restore the StuffIt Frameworks in the /Library/Frameworks folder:
- Run StuffIt Expander
- Select "Install StuffIt Engine" from the "StuffIt Expander" menu
"This should replace the StuffIt Frameworks in the proper location.
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