Study: Enterprise search is lame

Survey by research firm AIIM finds that people have a hard time doing their jobs in part because of the difficulty of finding company information online.

It may be the Google era on the Internet, but when it comes to finding company information that employees need to do their jobs, it's barely even the CompuServe era.

That, more or less, is what research firm AIIM found in a study that surveyed more than 500 businesses in May about the "findability" of information.

In the study, 49 percent agreed that it's hard to find information they need, and 69 percent said less than half of their employer's information is searchable online.

Enterprise search technology is widely available, so the issue lies more with corporate priorities than with the state of the art, AIIM said in the study, announced Tuesday.

AIIM's study showed that it's hard for people to find the information they need for their job.
AIIM's study showed that it's hard for people to find the information they need for their job. AIIM

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About the author

Stephen Shankland has been a reporter at CNET since 1998 and covers browsers, Web development, digital photography and new technology. In the past he has been CNET's beat reporter for Google, Yahoo, Linux, open-source software, servers and supercomputers. He has a soft spot in his heart for standards groups and I/O interfaces.

 

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