Studio Display repair and KB articles: a case in point

Apple's policy of not providing a convenient way to access a list of recently created Knowledge Base articles is unhelpful at best (see previous coverage). The new case in point relates to our coverage (see a and b) of KB article 88195, citing a problem with some Studio Display 17" units; Apple will repair or replace the units at no cost even if they are out of warranty.

We received more than a dozen emails from readers thanking us for posting this link, noting that they would have otherwise paid for the repair. In fact, a few readers told us that, even when calling Apple Tech Support about this, they were still initially told that they would have to pay for the repair. It was only after pointing out the KB article that the tech support person changed his tune.

Clearly, simply posting a KB article is not necessarily sufficient for targeted users to find it. Users need an easier way to find out that a new article exists. That's why a Recent Changes list is still very much needed. [P.S. We still hold out very little hope that Apple will do this.]