Reminder: Workaround for problems playing embedded QuickTime media (in Safari and other browsers)

Several readers continue to report a problem where they are unable to view embedded QuickTime content in Safari and other browsers, receiving a QuickTime logo with a question mark instead of the expected content (see image at right).

We've published this workaround before, but its worth repeating.

If you are having problems viewing QuickTime media embedded in Web pages, quit Safari (or your current browser) and look in the /Library/Internet Plug-Ins directory (this is the Library folder at the root level of your hard drive, not the one inside your home user directory). Try removing the following files from that directory:

• VLC Plugin.plugin
• QuickTime plugin.plugin

Restart your browser and check for persistence of the issue.

If the problem is not resolved, a different plug-in may be causing the issue. Keep removing files from this directory (start with any third-party plug-ins present) until the issue disappears.

Feedback? Late-breakers@macfixit.com.

Resources