QuickTime 7.2 Special Report: Cannot playback embedded Web QuickTime content (QuickTime logo with question mark)

Several readers have reported a problem where they are unable to view embedded QuickTime content in Safari and other browsers after updating to QuickTime 7.2, receiving a QuickTime logo with a question mark instead of the expected content (see image at right).

If you are experiencing this issue, quit Safari (or your current browser) and look in the /Library/Internet Plug-Ins directory (this is the Library folder at the root level of your hard drive, not the one inside your home user directory). Try removing the following files from that directory:

• VLC Plugin.plugin
• QuickTime plugin.plugin

Restart your browser and check for persistence of the issue.

If the problem is not resolved, a different plug-in may be causing the issue. Keep removing files from this directory (start with any third-party plug-ins present) until the issue disappears.

Index:

• Release notes; properly installing the update

• Broken Rosetta CFM apps -- fixes
• Cannot playback embedded Web QuickTime content (QuickTime logo with question mark)
• Cannot startup
• Compressor crashes on launch
• Decreased AMR export quality
• Flash broken, fixes
• Problems with AVI files -- fix
• Remove QuickTime components to solve crashes

Resources