QuickTime 7.1.6 (#3): QuickTime content in Web pages not loading (cont.) -- another fix; Flip4Mac broken; more

QuickTime content may not load in some Web pages after applying the latest update -- fixes.

CNET staff

Sept. 2, 2009 1:27 a.m. PT

3 min read

[Published Thursday, May 3rd]

QuickTime content in Web pages not loading (cont.) -- another fix Yesterday we reported on an issue where some users unable to view QuickTime media embedded in Web pages after applying the QuickTime 7.1.6 update -- an issue typified by a watermarked QuickTime logo with an overlaid question mark.

We noted several fixes that have been successful for many users, particularly navigating to the directory:

~/Library/Preferences (the tilde [~] represents the current home user directory)

and deleting the file:

com.apple.quicktime.plugin.preferences.plist

We've now received word from some users that re-installing QuickTime 7.1.6 from the standalone download link rather than through Software Update (as recommended in our guide to applying system updates) resolves this issue.

MacFixIt reader Ned Soltz writes:

"I also was bitten by the QuickTime 7.1.6 bug of inability to display QuickTime movies in browser page. I tried trashing the plist as well as the Quicktime plug-in within Internet plug-ins library. Still could not display. I then downloaded the complete 7.1.6 from Apple site and reinstalled, without removing old QuickTime components, rebooted, and then everything worked fine."

We'd also like to add a note of clarification to yesterday's coverage.

In some cases, the broken QuickTime image (watermarked QuickTime logo with an overlaid question mark) can appear when attempting to play Flash files embedded in Web pages. This only occurs if your system is configured to to play Flash media through QuickTime. The reason why removing the file /Library/Internet Plug-Ins/QuickTime plugin.plugin (as described yesterday) resolves this issue in most cases is that the system will default to using the Adobe Flash plug-in in the absence of this QuickTime plug-in, which is unable to play some types of Flash media.

For more information on manually disabling QuickTime's Flash playback and otherwise controlling your system's playback of Flash, see our tutorial: "Flash content will not play in Web browsers, resolving".

Flip4Mac broken -- new version available? We've received several reports from readers for whom the ability to playback WMV files with Flip4Mac is broken after updating to QuickTime 7.1.6.

MacFixIt reader Michael writes:

"After I upgraded to QuickTime 7.1.6 I can no longer play WMA files through Flip4Mac."

Flip4Mac announced a "new" release of its WMV components for QuickTime today -- version 2.1.1 -- that presumably resolves this issue. However, the Flip4Mac download page lists version 2.1.1.7, which has been available since April 26th.

We are awaiting word from Telestream (creators of Flip4Mac) regarding the discrepancy.

Confirmation for Finder quitting fix Several readers have corroborated that re-applying the Mac OS X 10.4.9 combo updater resolves an issue where the Finder persistently quits then re-launches after applying the QuickTime 7.1.6 update.

MacFixIt reader Thomas Muller writes: