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Quicken check printing bug stymies successful printing

Quicken check printing bug stymies successful printing

CNET staff
2 min read
Ever since I bought a HP LaserJet 4000N printer (which has been a great printer overall), I have had one annoying glitch:

I use Quicken 98 for printing checks. I use wallet sized checks (3 to a sheet) obtained directly from Intuit. When printing a sheet with 2 or 3 checks on it, everything goes fine. However, if the sheet has only a lone check remaining, the check invariably gets jammed in the printer. It gets stuck just prior to entering the "fuser" (where the print is made "permanent" so that it does not rub off). I feed the paper through the sheet feeder with the back door open (the preferred method for "difficult" paper), but to no avail.

My first thought was that the paper size was too small, although the HP manual suggested it should be able to accommodate this size. I did a further test by cutting a standard sheet of paper to the same dimensions as the single check sheet. It went through with no problem - which suggested that the problem was somehow with the Quicken paper (although I never had this problem with my old LaserWriter NTR).

I called HP technical support for advice. They were essentially useless. The best they could suggest was that the problem was due to the paper being fed through the printer multiple times. I was skeptical, but tested it out anyway. No dice. Even when the solo check was being fed through the printer the first time, it still jammed.

My next thought was to change the orientation of the check feed, from the horizontal to the vertical position (using Quicken 98's Preferences settings). This indeed avoided the jamming. However, the printed text did not properly align with the check, making the technique useless. In fact, the more I played with Quicken's paper orientation feature, the more problems I found with it. Eventually, I called Intuit for help. They confirmed that the text misalignment was indeed a bug in the program. Incredibly, the support person claimed I was the first person to report this. Thus, there are no plans as yet to fix this in the next version of Quicken, although he planned to file a report about the matter.

The best he could suggest for now was to tape an additional piece of paper to the lone check, so that it could be fed in horizontally without jamming. I have not yet tried this (I am a bit hesitant to feed taped paper through the printer).

Update: Several readers suggested getting paper that includes a Post-It Note type adhesive strip, designed for just this task. They also confirmed that the Quicken bug has been a long-standing problem.