Q&A: MacFixIt Answers

MacFixIt Answers is a weekly feature in which we answer questions e-mailed in by our readers. We welcome alternative approaches and views from readers and encourage you to post your own suggestions in the comments.

MacFixIt Answers is a feature in which we answer questions e-mailed in by our readers. This week we answer questions on people unable to edit the purchase history in their iPhones, another approach to resolving the sync error -50 with iPhones, and potential routes for iWeb now that MobileMe is going away. We continually answer e-mail questions, and though we present a few answers here, we welcome alternative approaches and views from readers and encourage you to post your suggestions in the comments.

Question: Unable to edit iPhone purchase history
MacFixIt reader "RicD" asks:

On the iPhone click App Store > Updates, a new screen called Purchase appears. It contains two tabs, "All", and "Not on this iPhone". How does one remove those apps in "Not on this iPhone" that long ago were deleted from the iPhone?

Though I have never installed any inappropriate app I did install many apps for testing. After deleting them the presumption is they would not reappear. Now I desire to remove them from "Not on this iPhone" as well.

I can imagine someone installing apps they would not want others to be aware of, then deleting them only to find a software trail. Maybe there is not a fix for this.

Answer:
As far as I know there is no way to remove the history from an iPhone. It is a new feature that Apple implemented and the inability to completely remove items from it seems to be lacking. You can send Apple feedback to request this feature, which does seem like a good one to have. iPhone feedback can be sent at Apple's iPhone Feedback Page.


Question: Restoring iPhone fixed '-50' error
MacFixIt reader "Bill" comments:

[The "Error -50" when syncing my iPhone] went away after I restored my iPhone (taking a couple hours!!!)...I knew it had something to do with the new iTunes, because I had JUST synced a little before updating, and then, of course, wanted to try it out. Ha!

Rebooting the phone and rebooting the computer had no effect. But everything worked after the iPhone Restore.

Answer:
It's interesting that this fixed the issue. From what I have seen the problem had something to do with encryption in the sync or backup process, but I'm not entirely certain. I believe a number of people went through this reset before Apple released iTunes 10.3.1 to deal with the problem. If a problem happens immediately after a software update, then it is very likely the update is the root of the problem. If others see this issue persist after installing iTunes 10.3.1 I'm sure they can try restoring their phones like you did, to hopefully clear the problem.


Question: iWeb options after MobileMe disappears
MacFixIt reader "Constance" asks:

What will happen to iWeb users when MobileMe no longer exists?

Answer:
Even though MobileMe is going away, Apple may still provide a hosting service of sorts (the company has not described these plans in detail). However, even if Apple does not, iWeb will still be able to upload to third-party hosting services as it currently does. Only Apple knows for certain what will happen to iWeb, and what changes will happen to the program or the development of it. It is a popular program so I highly doubt they would cancel it, but that is just my guess.



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About the author

    Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.

     

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