Problems preordering Snow Leopard

Written by Topher Kessler

The upcoming release of OS X 10.6 "Snow Leopard" is much-anticipated, and we have written articles on how to prepare for it, since a few of the advertised features will only work on certain Mac models. As part of the preparation, Apple has an up-to-date program for the upcoming OS, for which many Leopard users are eligible, but people seem to be having problems with this page.

Apple Discussion poster "xcitu" writes:

"I want to use the Snow Leopard pre-order offer. I can order it now, before 8th of September 2009 and get it for 89 NOK, which is about $15. I've bought and ordered my Macbook Pro 13.3" from Apple Online Store 18th of July and received it at 30th of July. When I click the link below I get an option to order Snow Leopard for 89 NOK, however when I log in and is redirected to the shopping basket, it's empty. I've tried many times, but no success."

While the problematic links for this user are to the Norwegian store, there have been similar reports of problems with the U.S. and other stores. There are several options for tackling this problem, and while the specifics of these suggestions pertain to the U.S. store, there should be similar options available for the other nation's Apple stores, as well:

1. Take it to an Apple store
   The employees at an Apple retail location should be able to submit your information for the up-to-date program.

2. Use a direct link to the registration page.
   The following link seems to have helped some customers: http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?partNumber=MC204Z/A

3. Use the order form.
   Apple has a downloadable PDF order form for its up-to-date program, which, at this point, might be the most reliable way to submit the up-to-date request. The form is available here: http://images.apple.com/macosx/uptodate/docs/OSX_HW_UTD_FF.pdf

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Topher has been an avid Mac user for the past 10-15 years, and has been a contributing author to MacFixIt for just over a year now. One of his diehard passions has been troubleshooting Mac problems and making the best use of Macs and Apple hardware both for family and friends, as well as in the workplace. He and the newly formed MacFixIt team are hoping to bring enhanced and more personable content to our readers, and keep the MacFixIt community going here at CNET. If you have questions or comments for Topher or the other MacFixIt editors, feel free to contact us at http://www.macfixit.com/contact

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