Problems installing Symantec NAV 9.0.1, solution; New updates from Symantec

If you are having problems installing Norton Anti-Virus under Mac OS X 10.3.x, you may need to uninstall the previously present copy (NAV 9.0.0) for the "LiveUpdate" component to properly perform the upgrade.

However, the uninstaller included with Norton Anti-Virus 9.0.0 apparently does not function well under Mac OS X 10.3.x, necessitating a new, Panther-compatible uninstaller that Symantec made available on its Web site in mid-November.

MacFixIt reader Norman Nager writes:

"I've installed and tested Norton Anti-Virus 9.0.1 with OS 10.3.2 on a 733-MHz QuickSilver G4 tower and it works like a charm, but I had to get past an uninstall problem with the previous version of NAV 9.

"Until the numerous files installed with NAV 9 were removed, Live Update failed to install 9.0.1."

Also, Symantec delivered the following announcement today:

"To ensure proper functionality under Mac OS X version 10.3 (Panther), Symantec is delivering compatibility updates for Norton AntiVirus 9.0 for Macintosh, Norton SystemWorks 3.0 for Macintosh and Norton Utilities 8.0 for Macintosh on Monday, Dec. 22.   Current users of these products will be able to download the Panther compatibility updates at no cost via Symantec's LiveUpdate.  

"Additionally, current users of Norton SystemWorks 3.0 for Macintosh and/or Norton Utilities 8.0 for Macintosh with Apple hardware released after June 22, 2003 (post-G5) will require a replacement boot CD for use in emergencies when the main hard drive is not functioning properly.

"Replacement CDs can be requested through Symantec's customer support and will be available inside the Norton SystemWorks 3.0 for Macintosh and Norton Utilities 8.0 for Macintosh packages on retail store shelves for Norton SystemWorks 3.0 for Macintosh and Norton Utilities 9.0 for Macintosh by mid-February 2004.  Consumers who use Apple hardware purchased before June 22, 2003 do NOT need replacement CDs.  The current Norton SystemWorks for Macintosh and Norton Utilities for Macintosh CDs will boot these machines regardless of the operating system that they are running.

"Panther compatibility updated for Norton Personal Firewall 3.0 for Macintosh and Norton Internet Security 3.0 for Macintosh will be available at the end of January 2004.  These updates will also be delivered to current users through Symantec's LiveUpdate at no cost.  Users of these products will not need a new CD."

Resources