Photoshop CS3 beta (#2): causes CS2 file opening issues; problems installing, fix; serial number issues (cont.); more
Photoshop CS3 beta (#2): causes CS2 file opening issues; problems installing, fix; serial number issues (cont.); more
Topics covered in this article include:
- Serial number rejection issues should be resolved
- Problems installing: fix
- Documents opening in Photoshop CS3 instead of CS2
- Lightroom/CS2/CS3 interaction
- Bridge file opening problems -- files open only in CS3, not CS2
- "Program Error" messages
- PowerPC plug-ins will not work on Intel-based Macs unless launched in Rosetta
- Brush size indicator not displayed when running in Intel-native mode -- fix
- No more individual image auto-correction
- Cropping tool/rotation bug
To see all topics on one page, click here.
Serial number rejection issues should be resolved According to a blog post on John Nack's (Senior Product Manager for Photoshop), the serial number rejection issues we covered last Friday -- where users were having valid Photoshop CS2 serial numbers (especially for academic licenses) rejected by the CS3 beta serial number generator.
Nack says "We believe we've addressed the issue," and clarifies that academic licenses for Photoshop CS2 do qualify users for removal of the 2-day trial period.
It should also be noted that serial numbers are platform-specific. A Photoshop CS2 for Windows license will not generate a valid Photoshop CS3 beta for Mac OS X key, for instance.
Some users are still having problems, however. If your CS2 serial number has been rejected by the generator, please let us know.
Problems installing: fix Several users have reported difficulty installing the Photoshop CS3 beta, receiving an error message indicating that "TWAINbridge" must be removed before installation can take place.
This problem can generally be resolved by launching Activity Monitor (located in Applications/Utilities), finding and selecting the "TWAINbridge" process, then quitting it using the red "Quit Process" button. After quitting this process, re-attempt Photoshop CS3 beta installation.
Documents opening in Photoshop CS3 instead of CS2 Several readers are reporting an issue where after installing the Photoshop CS3 beta, all Photoshop documents (regardless of which version created them) open, by default, in Photoshop CS3. Some users have reported that even after switching the "Open With" option for specific files (accessible by selecting a document(s) in the Finder and pressing Command-I or selecting "Get Info" from the file menu then using the "Open With" drop-down menu) back to Photoshop CS2, the documents still open in CS3.
One potential solution to this problem (albeit inconvenient) may be to remove Photoshop CS3 completely then reset Mac OS X's Launch Services.
There are a number of ways to reset the Launch Services database.
The easiest is to use a utility like LSRefresh. Several general-purpose Mac OS X maintenance utilities, including AppleJack, can perform this function as well.
You can also manually delete the Mac OS X Launch Services caches from the directory: /Library/Caches/. Delete any files that are named as such:
- com.apple.LaunchServices-[...].csstore
- e.g.: com.apple.LaunchServices-015501.csstore
- com.apple.LaunchServices.plist
then restart.
Alternatively, you can use this AppleScript, provided by a member of the MacFixIt forums.
Lightroom/CS2/CS3 interaction In a related issue, note that after you install Photoshop CS3, it will be selected as default for the "Edit in Photoshop" command in Lightroom. This can cause problems for users who are only using CS3 as a trial and intend to revert back to CS2.
In order to make Photoshop CS2 accessible from Lightroom again, go to Lightroom's preferences (under the "Lightroom" menu) and select the "External Editors" pane. Use the selection tool to locate and designate Photoshop CS2 as an additional editor.
Still, Photoshop CS3 will remain the default editor as long as it is present on the appropriate startup volume.
Bridge file opening problems -- files open only in CS3, not CS2 In yet another issue related to CS2/CS3 interaction, it appears that the ability to open some files in Photoshop CS2 directly from the Bridge or Adobe Camera RAW is broken. In other words, the link between the CS2 bridge and Photoshop CS2 is severed by installation of Photoshop CS3.
When users attempt to click the "Open" button in the Bridge, the file(s) is automatically opened in Photoshop CS3. You can change the associations back to Photoshop CS2 (go to Bridge's preferences, and select "File Type Associations from the left-hand pane), but the file(s) will still fail to properly open in CS2.
Until we find a better workaround for this issue, your best bet is to select the desired individual file in Bridge while holding the control key (or right-clicking) to bring up a contextual menu that will allow you to select Photoshop CS2 for opening.
If you are experiencing similar issues, please let us know.
"Program Error" messages Though it's not to be unexpected from a beta status product, a number of users are reporting repeated error messages that state "Could not complete your request because of a program error." In many cases, several of these errors are displayed in succession, forcing the user to close each error dialog box before resuming work. The error messages don't appear to adversely affect functionality, nor do they cause application crashes.
If you are experiencing a similar issue and/or have found a workaround, please let us know.
PowerPC plug-ins will not work on Intel-based Macs unless launched in Rosetta Note that you will not be able to use PowerPC-only plug-ins while running Photoshop CS3 in Intel-native mode (PowerPC add-ons and Intel-native apps don't mix). As such, you may see an error such as depicted below when launching Photoshop CS3 beta:
If you need to make use of the plug-ins, you can tell Mac OS X to force a Universal application (e.g. Photoshop CS3) to run in the Rosetta emulation environment. When this option is selected, only the PowerPC code will run.
This can be accomplished by accessing the Get Info pane for an Photoshop CS3 (select Photoshop in the Finder, go to the File menu and choose Get Info or press Command-I), then clicking the checkbox labeled "Open using Rosetta." Quit and re-launch Photoshop if it is open.
Brush size indicator not displayed when running in Intel-native mode -- fix When running in Intel-native mode, the Photoshop CS3 beta will not correctly display a brush size indicator for the cursor. In other words, cross-hairs will appear, but no circle indicating the size of brush imprint.
According to Adobe officials, this is a known issue that will be resolved when the final edition of Photoshop CS3 ships.
In the meantime, you can run Photoshop CS3 beta in Rosetta -- access the Get Info pane for an Photoshop CS3 (select Photoshop in the Finder, go to the File menu and choose Get Info or press Command-I), then clicking the checkbox labeled "Open using Rosetta." Quit and re-launch Photoshop if it is open.
No more individual image auto-correction Several users are lamenting the apparent omission in CS3 beta of a feature extant in Photoshop CS2 that allowed individual auto-adjustments for images brought into Camera RAW.
As described by Steve Barry, a poster to Adobe's forums:
"In the old version of Camera RAW, you could create presets which individually applied auto corrections and then apply them to images in Bridge i.e. auto exposure only. This was one feature which set Camera RAW apart from all the other RAW processors, along with its tie to Bridge.
"Many images benefit from auto exposure only, some benefit from auto exposure, brightness and contrast, but not shadow (as an example, dance floor shots at a wedding, where you don't want to bring back much shadow detail) and other combinations.
"With experience, you could look at an image in Bridge and apply the proper individual auto correction without opening Camera RAW. That ability has been lost in the new version of Camera Raw and Lightroom."
Feedback? Late-breakers@macfixit.com.
Cropping tool/rotation bug A cropping tool bug that existed in Photoshop CS2 persists in the Photoshop CS3 beta. The bug occurs when using the cropping tool to select a desired area, then rotating the desired area and executing the crop. In the resulting cropped image, elements of the original image are skewed.
One user has posted a video demonstration of the bug.
The issue seems to be more pronounced when the cropping area is small, e.g. 200 x 100 pixels.
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