Palm OS 3.3 problems reported; Palm suggests work-around for HotSync glitch

Several readers have reported problems installing the new Palm OS update (see also previous MacFixIt item). A MacFixIt Forums thread discusses an update problem specific to those using Keyspan cards and adapters. Rick McCormack could get the update to work via a serial connection, but not a USB one.

Palm advice on HotSync problems Ric Getter was having problems getting Palm's HotSync to work with his G4 (Yikes!) Mac. The advice he received from Palm worked (and is similar to advice that they have long given for older Macs):

If the Macintosh is running, make sure the option to run HotSync Monitor at startup is not selected. You will want to then restart the computer. Once the computer has been booted up, go to the HotSync Control Panel and turn the HotSync Monitor ON. Immediately after turning on the HotSync Monitor, press the HotSync button on the Palm cradle. Once the synchronization is complete, you can turn off the HotSync Monitor.

I recommend that you try disabling AppleTalk and turn off all extensions to prevent any possible conflicts. To do so, reboot your Mac by going into the Special menu in the Finder and choosing Restart. During startup, hold down the shift key on the keyboard until you read "Extensions off" on the display. When the startup is complete, go to the Apple menu and select Chooser. At the bottom of the Chooser window, find the AppleTalk radio button and click the Inactive button. Now, click OK on the following dialogue box.

Dan Frakes notes: "If you have started with 'Extensions off,' AppleTalk is already disabled."