Outage leaves many Hotmail users cold

Users of Windows Live services, including a significant number of Hotmail users, were having trouble getting to their accounts on Tuesday.

Service unavailable screen
Many Hotmail users got this message when trying to access their inboxes Tuesday. Martin LaMonica/CNET News.com

Microsoft's Windows Live services experienced a significant outage Tuesday, leaving many users unable to get to their Hotmail inboxes. A company representative said all Windows Live services are affected, though not all users are reporting problems.

Microsoft said it is still trying to determine the cause of the problems.

"We are aware that some customers may be experiencing difficulty accessing their Windows Live accounts," the software maker said in a statement to CNET News.com. "We're actively investigating the cause and are working to take the appropriate steps to remedy the situation as rapidly as possible. We sincerely apologize for any inconvenience and disruption this may be causing our customers."

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About the author

    During her years at CNET News, Ina Fried has changed beats several times, changed genders once, and covered both of the Pirates of Silicon Valley. These days, most of her attention is focused on Microsoft. E-mail Ina.


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